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DELIVERY OF QUALITY NURSING CARE: A STUDY OF THE NURSES’ PERSPECTIVE
A Thesis writing presented to the Faculty of
Arellano University College of Nursing
Pasig City
CHAPTER 1
THE PROBLEM AND BACKGROUND OF THE STUDY
Introduction: Care is the essence of nursing. It is letting things matter to us, including other people. It means valuing their well-being and acting with attention to their needs. When we care about someone or something, we hold a consciousness of what can harm them and what is needed for them to flourish. Acts of kindness and words that let others know that we care. Our caring can comfort another person even when neither of us has the power to change a difficult situation. Delivering quality care is the only way a nurse can truly serve a community of people like, and different from her or himself. It has been proven that patients are more willing to participate if they sense that they are cared about. Care can be shown in different dimensions which help patient towards healing and wholeness. But that does not stop there, nurses’ satisfaction is also considered as one of the most important nursing quality outcome indicator aside from the patient’s satisfaction. Several recent studies further confirmed that nurses’ job satisfaction contibuted to the perceptual levels of patient satisfaction with nursing care, which is one of the most important clinical outcome indicator. This study presents how nurses’ satisfaction affects their performance in delivering quality care to patient. It also shows the factors that affects their satisfaction on their work based on delivering quality care. If the nurse is satisfied on how he/ she delivers care to patient then that patient will be given attention in his/her needs and that will be receiving proper intervention which will help in the recovery. However, if the nurse is not satisfied in his/her work the patient will be not be receiving enough care in
A Thesis writing presented to the Faculty of
Arellano University College of Nursing
Pasig City
CHAPTER 1
THE PROBLEM AND BACKGROUND OF THE STUDY
Introduction: Care is the essence of nursing. It is letting things matter to us, including other people. It means valuing their well-being and acting with attention to their needs. When we care about someone or something, we hold a consciousness of what can harm them and what is needed for them to flourish. Acts of kindness and words that let others know that we care. Our caring can comfort another person even when neither of us has the power to change a difficult situation. Delivering quality care is the only way a nurse can truly serve a community of people like, and different from her or himself. It has been proven that patients are more willing to participate if they sense that they are cared about. Care can be shown in different dimensions which help patient towards healing and wholeness. But that does not stop there, nurses’ satisfaction is also considered as one of the most important nursing quality outcome indicator aside from the patient’s satisfaction. Several recent studies further confirmed that nurses’ job satisfaction contibuted to the perceptual levels of patient satisfaction with nursing care, which is one of the most important clinical outcome indicator. This study presents how nurses’ satisfaction affects their performance in delivering quality care to patient. It also shows the factors that affects their satisfaction on their work based on delivering quality care. If the nurse is satisfied on how he/ she delivers care to patient then that patient will be given attention in his/her needs and that will be receiving proper intervention which will help in the recovery. However, if the nurse is not satisfied in his/her work the patient will be not be receiving enough care in