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Motivation Rent-a-Car Case Study

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Motivation Rent-a-Car Case Study
Topic: Rent-A-Car Case study
Course: 501 HUMAN INTERFACES Final Assignment

Instructor : Michele Vincenti
Student Name : Navanjot Singh Bajwa
Class : MBA 501

Table of contents:
Abstract…………………………………………………………………………………….3
1. Introduction……………………………………………………………………………4 2. Motivation and approach used by Rent-A-Car………………………………………..6 3. Culture of an organization…………………………………………………………….9 4. Analyzing the Vote System…………………………………………………………..10 5. Effectiveness of Motivational Techniques……………………………………………12 6. Conclusion…………………………………………………………………………….12 References

Abstract
The factors contribute the exceptional customer service explained in the paper. Customer service is main motive of this company and there are several techniques that this company follows to provide better business to the customers. The study is aimed at the factors leading to better business and meeting the expectation of the customers. The study also tells us the various factors leading to job satisfaction. The research also tells us how the culture of the employment plays the important in motivating the employees. The case study comes to an end with the discussion that better customer satisfaction comes with the better job satisfaction.

1. Introduction
Today in workplaces, motivation had been proven to be one of the most useful tools in order to reduce employee turnover and to help maintain skilled and talented personnel. There are many strategies to increase employee motivations such as using personal and external incentives. Whether these incentives are for a feeling of personal satisfaction and accomplishment or for prizes, money, rewards, they are all tactics to motivate an individual to complete a task or engage in an activity. There are 68,000 employees employed with Enterprise Rent-A-Car (Enterprise) in five different countries, thus, making it the largest rental car company in North America. Enterprise had more than 5,000 offices found within 90% of US


References: About Us (2008) Enterprise Rent-A-Car. http://aboutus.enterprise.com/index.html Motivation in the Workforce. http://www.123helpme.com/preview.asp?id=77813 Essay on Motivating Employees in the Workplace. http://www.echeat.org/essay.php?t=27630 Example Essays (2002-2011) Retrived from http://www.exampleessays.com/viewpaper/47706.html OP Papers (2011). http://www.oppapers.com/essays/Enterprise-Rent-A-Car/118733?topic The Times Newspapers Ltd and MBA Publishing Ltd 1995-2011. http://www.thetimes100.co.uk/case-study--motivation-in-action--96-384-6.php Cyber Essays (2011) Does Motivation Pay? A Critical Evaluation Of Role Of Motivation In Firm Performance. http://www.cyberessays.com/Term-Paper-on-Does-Motivation-Pay-A-Critical-Evaluation/9163/ OP Papers (2011). http://www.oppapers.com/essays/Case-Study-Enterprise-Rent-A-Car/422317?topic Cyber Essays (2011) http://www.cyberessays.com/Term-Paper-on-Motivating-Employees/30114/ Value Based Management (2011) http://www.valuebasedmanagement.net/methods_herzberg_two_factor_theory.html
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