Motivation and Teamwork in an Organisation Ritz Carlton and Hilton

Topics: Motivation, Ritz-Carlton Hotel Company, Employment Pages: 6 (1994 words) Published: December 12, 2011
1.1 Introduction
Motivation is a factor that enables an individual to pursue towards achieving his goals or aims. Motivation is required for every individual to be driven towards acquiring his needs. In organizations the motivational factor plays a very important role in driving people towards fulfilling the assigned task and developing oneself to gain more knowledge and enhance skills. Motivation is a necessity of an employ and the requirement of the employee, it is more or less a give and take relation between manager and his sub-ordinates, for example, the manager assigns an employ to fulfill an important task this way he is delegating higher responsibility to the employ. In order to complete that task the employ goes out of his way to achieve the temporary goal during this course of effect he gains several other skills. In the given example simultaneously two things are occurring, the development of the employ and motivation of the employ, which is attained by the satisfaction that the employ was considered worthy enough to fulfill such an important task, thus driving him to work harder and achieve skills which will eventually develop him as an individual. Team work is the effort that two or more individuals put in to an action to achieve a common goal. In organizations people come from various walks of life, they work together in order to fulfill their personal goals but these personal goals can only be achieved if the organization is doing well. In order to accomplish the goals of the company these individuals of the organizations need to work together and come up with efficient ways to accomplish the completion of their work. It’s a general fact that every team needs to be guided by a leader; in this scenario a leader should have several traits and abilities. One of the important ability of a leader should be to motivate his team members and keep them energized at all times.

2.1 Ritz Calrton
Ritz Carlton is one amongst the oldest five star hotel chains around the globe. They are situated all over the globe. Their services have been recognized at almost all occasions that could possibly relate to the hospitality industry. It is standing tall by receiving the Malcolm Baldrige National Quality Award. The Carlton company Maintains its firm ground by following their age old footprints. Since Carlton existed for a very long time, through the years they have learnt a lot and the basic necessities for running a hospitality setting has been put together to form their gold standards. Their gold standards fall into several steps which are as follows: The credo, motto, three steps of service, service value and The Employee promise. The Gold standards are the base line for their every day workouts that they conduct throughout the world. The Carlton Understands clearly that their service that is provided by them to the customers is their core competency, well aware of the fact that the company employees are the people who can deliver the best and the worst hence they convey their values clearly straight from top to bottom of the hierarchy. The credo

The main aim of the Carlton is to create an ambiance for the guests where they feel cared about and are paid attention to. The Carlton promises to serve their customers with the most comfortable stay with them and unquestionable services along with lavish and never forgetting experience. The concentration over the preferences of the customers has been so much that the guests will desire to be at Carlton at every possible occasion that they receive. This shows Carlton’s immense contribution towards providing the best services to their guests and also making stringent efforts to retain them as well.

The Motto
The motto of the company explains the main mission of the company. The Ritz Motto says “we are ladies and gentlemen serving Ladies and gentle men” this clearly shows that the company pays absolute respect and is very humble to their guests. Not alone the guests but it...
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