Management Diversity

Topics: Intelligence quotient, Intelligence, Management Pages: 32 (855 words) Published: November 21, 2014
ORGANIZATIONAL BEHAVIOUR

What do managers do?
Diversity in Organizations

LETS START WITH SOME REFLECTION..
Recall a time when you have felt uncomfortable or targeted because of any characteristic of your demographic status.
You may recall incidents pertaining to as many characteristics as you feel appropriate
Briefly describe the event, how you felt at that time, how they reacted and how you think the other party could have done better. Write these in your notebooks.

Now write about a time when you may have deliberately or accidently done something that made someone feel excluded or targeted because of their demographic status.
Briefly describe the event, how you felt at that time, how they reacted and how you think you or the other party could have done better.

Sit with your group and share the experiences you have written. Cull out the principles of how you can personally avoid excluding or targeting people and collectively as a group write how such situations can be minimized in the future.

SO, WHAT CHARACTERISTICS BRING DIVERSITY?
Nationality
Age
Race and ethnicity
Disability
Tenure
Religion
Sexual orientation
Gender
Language
Body Shape

JERKYLL & HYDE CASE INCIDENT
Personality differences
Differences in values held
Surface level differences v/s deep differences

THE FLYNN EFFECT
On an IQ scale where 100 is the average, scores have been rising 3 points per decade
Meaning if your grandparent scored 100, average for your generation would be 115
James Flynn reported in 1984 that everone who took an IQ test in 1970s scored better than those who took it in 1940s
So how is that possible?
Is IQ inherited ? OR
Does next generation have higher IQ?

Diversity comes from
Age
IQ
And then there are perceptions.. And biases..

IS IT GOOD TO HAVE THESE DIFFERENCES?
Give examples please.
Dubai has plenty of examples

NESTLE’ : A CASE STUDY
A swiss company founded in 1866
Operates in 86 countries
Employs 280,000 people
Began in Malaysia in 1912 – an Anglo Swiss company in Penang 1939: after success moved to Kuala Lumpur
SO how did it achieve this?

SO WHAT DO YOU UNDERSTAND?
“God gave all the easy problems to physicists”
-behavioural researcher
That it is good to have differences
But it requires thought and effort to realize best potential from a varied mix

ORGANIZATION BEHAVIOUR
OB is a study of how individuals, groups and organization structure impact organizational effectiveness
It emphasizes behavior related to job, work, absenteeism,
employment turnover, productivity, human performance and
management

ORGANIZATION BEHAVIOUR
Includes topics such as
Motivation
Leader Behavior And Power
Interpersonal Communication
Group Structure And Processes
Learning, Attitude Development And Perception,
Change Processes
Conflict, Work Design And Work Stress

OB IS A SYSTEMATIC STUDY
1. Human behaviour is not random.
2. We can identify fundamental consistencies underlying the behavior of all individuals and modify them to reflect individual differences 3. Evidence Based Management (EBM) basis managerial decisions on best available scientific evidence

4. “the trick is to know when to go with your gut feeling” -Jack Welch former CEO of GE

ORGANIZATIONAL REALITIES: ECONOMIC
PRESSURES
In good times:
how to reward, satisfy or retain employees
In bad times:
Stress, decision making and coping up

ORGANIZATIONAL REALITIES : GLOBALIZATION
Increased foreign assignments
Working with people from different cultures
Overseeing movement of jobs to countries with low cost labour

ORGANIZATIONAL REALITIES: WORKFORCE
DIVERSITY
Diversity of men and women
Racial and ethnic groups
Varied physical or psychological abilities
Age and Sexual orientations
From different countries

CHALLENGES TO OB:
Customer Service: Higher expectations require sensitive and responsive workforce Stimulating Innovation and Change: Amazon changed how people buy books,...
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