M3.21 Organising & Delegating in the Workplace

Topics: Member of Parliament, Reward system, Management Pages: 12 (3188 words) Published: October 15, 2014

ILM LEVEL 3 Certificate in first line management
M3.21
Organising & Delegating in the Workplace

Table of Contents
1.1 The importance of making effective and efficient use of people’s knowledge skills while planning the team’s work to achieve objectives…………....................................3

1.2 One technique used to identify and appropriate activity for a person………................4

1.3 How human resource planning can be used to identify and appropriate activity for a person………………………………............................................................5

2.1 Examples of delegation and empowerment in the workplace are explained………….6

2.2 Barriers and support mechanisms for delegation……………………….........................8

2.3 A technique for monitoring the outcomes of delegation in the workplace…………......9

2.4 Effectiveness of feedback, recognition and reward techniques…….............................10

References…………………………………………………………………………....................11

Appendices…………………………………...........................................................................11

Organising people to achieve objectives
1.1 The importance of making effective and efficient use of people’s knowledge skills while planning the team’s work to achieve objectives is explained

Organising is the managerial function of arranging people and resources to work towards a goal. In order to achieve objectives in an effective and efficient manner it is important to have a good knowledge of the team’s skills. Issues such as lack of motivation in the team or lack of confidence could mean the objective is failed and at the same time enthusiastic, motivated and given responsibility for their work team, can reach the targets and aims and objectives. Overall meeting the objectives of the company could be at risk and cannot be met if the wrong person is chosen. Organising is about planning for a situation; it’s about working together to achieve one goal. To organise I need to ensure that the people I manage and lead are the making the best use of their skills to do that specific task. In Hull Libraries I have to plan for specific times of the year. I know for example that the school holidays are a busy time in Hull Libraries. It is important for the right member of staff to be matched with their own knowledge and skills to the task in hand. An example of a task that is needed specifically in the holidays may be a craft sessions. Now I know that certain members of staff do not excel in art and craft sessions. It would not be fair to put a member of staff that did not feel confident and have the correct skills on this task. It would affect their confidence and their motivation. I instead put a member of staff, for example Karen, as the lead for this task. Karen loves arts and crafts, enjoys working with children and is good at these sessions. This means that the children will enjoy it and the parents will feel that the received a good level of customer service. When holding sessions in the past we have had very positive feedback for these sessions. In Hull Libraries if a member of staff is allocated to the wrong area of work then this may have a direct impact on members of the public. Objectives may not be met on time and/or to the standard which they should be. This will not receive the level of customer service that they deserve or expect which can lead to complaints being raised and an unhappy member of the public. This reflects badly on Hull Library service which we do not want. This may also effect a member of staffs level of motivation and dedication. When this time of year comes we also have a ‘relief’ list of staff. Should we need more members of staff on the counter to cover activities as mentioned above, we can call these staff in on a relief basis to help with the demand. Covering busy periods at the library is quite easy. As a supervisor am I not always on the rota to be on the...


References: Williams, K (2006). Introducing Management. 3rd ed. Oxford: Butterworth-Heinemann
Appendices
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • M3.21 Organising and Delegating Essay
  • Organising And Delegating In The Work Place Essay
  • Organising and Delegating Essay
  • Conflicts in the workplace Essay
  • Benefits of Delegating Essay
  • Workplace Essay
  • workplace Essay
  • Essay on Organising meetings

Become a StudyMode Member

Sign Up - It's Free