LAB 8

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LAB 8: Troubleshooting
Task 1
Problem Description:
A user boots her computer and hears a sequence of six beeps. The computer uses AMI BIOS. What error is indicated by the six beeps? A different user with a computer using Phoenix BIOS hears a sequence of beeps with pauses in between. The sequence is beep – pause – beep beep beep – pause – beep – pause – beep beep beep. What error is indicated by this beep sequence?
The problem is the users are experience beeps when using their respective Bios systems. Six beeps means Gate A20 test error usually caused by an expansion card that has failed or the motherboard that is no longer working. The keyboard controller is a chip on the motherboard that communicates with your keyboard. It also controls the A20 gate that provides access to the high memory area (HMA). This component is indicating a failure. This is usually a problem with either the keyboard or the motherboard. I would recommend troubleshooting the keyboard it’s very easy so start with that, then troubleshoot the keyboard controller, followed by troubleshooting as a motherboard failure. After troubleshooting process the keyboard was the problem.
The Phoenix Bios experiencing the 1-3-1-3 is Test 8742 keyboard controller. An error of this sort is usually a problem with either the keyboard or the motherboard, possibly specific to the keyboard controller. The same process will apply troubleshoot the keyboard, troubleshoot the keyboard control, and then troubleshoot the motherboard.
Task 2: A user boots his computer and opens Internet Explorer. This is what he sees
I think this is a software issue. I would to see first if you have internet connection. Once you do that , and in fact you are connected to the internet I would troubleshoot the computer to your operation system you currently use, but they all are the same in the steps. For instance I use windows 8 I would Disabling Enhanced Protected Mode, Delete your browser history, Disable add-ons in Internet Explorer,

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