Case Analysis Report
The iPremier Company and the Denial of Services Attack
October 23, 2014
I can't believe we got attacked by a DoS attack. Below I have prepared a report that discusses the opportunities available to our company iPremier. Through reading this case and analysis of industry trends I have put together a set of recommendations that will help us move forward from this attack.
With Qdata not taking advantage of new technologies we should have seen something like this coming eventually. We should have taken more action into moving our computing to another facility rather than putting it off sticking with Qdata. The damage is already done but we can still move forward.
Please review the details in the report below. Don't hesitate to contact me if you have any questions or comments.
Technical Operations Team Leader
In this section I needed to add a statement like your problem is... I recommend that you... Other than that and some proof reading Dr. Cross didn't have any other comments.
Based in Seattle, Washington, iPremier was founded in 1996 by two students at Swarthmore College. Since then iPremier has become one of the top two online retail businesses selling luxury, rare and vintage goods on the web. We were able to survive the technical stock recession in 2000. One business advantage that we have is our flexible return policy which enables customers to fully examine their products before deciding if they wanted to keep them. Our customer base is high-end so we never have to worry about credit limits even on our more expensive items.
Summary of Facts
On January 12, 2007, at 4:31 AM iPremier Web servers were brought to a sudden stop. They had been attacked with a denial-of-service (DoS) attack. A DoS attack is where a ton of packets consumer networking resources and cause a stand still. This stand still prevents customers from using online services. The attack that was launched on iPremier could have been a lot worse. for instance, the duration of the attack could have lasted much longer or even taken place during the day rather that in the middle of the night. If it had happened during the day we could have lost substantial amount of business and customers would have known that something was going on. I could have also been a lot worse because our customers purchase their items with credit cards and we keeps a database containing all credit card information of our customers. The credit card database is a major advantage to iPremier because it gives us an effective position in the e-commerce market. This advantage comes with a major disadvantage, if a hacker were to gain total access of the system the credit card numbers would be in jeopardy.
iPremier has a contract with Qdata, which is the company that hosts most of our computer equipment and provides connectivity to the internet. Qdata was an early participant into the internet hosting business. The main reason we chose Qdata is because of how close they are to the office. Qdata provided basic floor space, power, connectivity, environmental controls, physical security, and some higher-level management services such as monitoring of Web sites for customers as its Network Operations Center and some Internet security. The downfall to Qdata is that they aren't quick to invest in advanced technology and have experienced difficulty in maintaining an adequate staff. iPremier had been talking about moving our computing to another facility to be more secure but there were a few things that kept us from doing so. First off we have been very busy growing, protecting profits, and developing new features to benefit our customers, which is why moving to another facility never made it to the top of the list. Another reason we placed moving to a different facility on the backburner is that it would be much more expensive to move to a more...
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