March 26, 2015
Call for action in the Roanoke Branch
In the last month, the Roanoke office received complaints from four of its most valued clients about the advertising work produced at that branch. I was told that two of the top management personnel, an art director and an account executive, have left the agency with no replacement for these vacancies. Furthermore, the branch is accepting new clients constraining other salaried employees to work longer hours without proper compensation for their overtime. Three of the graphic designers and four of the copywriters have also threatened to quit because they feel that their creative efforts are not appreciated. Consequently, in order to keep our clients and our employees happy and satisfied, we must give our immediate attention to this situation so we can find a solution to this problem. After ten years of excellence in customer satisfaction, I fear that our reputation will suffer damage if we don’t act now. Let me remind you that our mission is not only to fulfill our clients’ needs with quality services but also to provide a pleasing working environment that encourages and rewards creativity, insight, teamwork, and enthusiasm. Therefore, our top priority is to communicate with the Roanoke branch to learn more about this situation, to have their feedback, and to review their policies. Here is how we can intervene:
Sharon Davidson –Contact the creative and marketing departments to learn more about the situation among the employees. Rick Scott –Contact the Roanoke’s clients and seek their feedback. Ashley Davis –Contact the financial department and evaluate if this situation has affected the branch’s sales. Roberto Sanchez –Contact the accounts management department to know more about the new accounts created I will contact John Stevens, the Human Resource director of the Roanoke branch, to discuss...
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