The Internal Business Environment
Objectives: By the end of this unit students should be able to:-
Describe the structure of internal business environment
Identify the importance of OHS in internal business
Discuss the office roles and functions
Recognize the importance of good customer service.
The Internal Business Environment
The internal business environment are best viewed as the extent to which resources, and the ability to deploy them, will generate and sustain competitive advantage.
The internal business environment has a direct impact on the business such as •
the company structure,
culture, resources and
These internal factors have a bearing on the strategy and other decisions of the business as discussed below. Strengths, Weaknesses, Opportunities, Threats (SWOT Analysis)
From the business goals you have identified in the first step of business planning, you can do an internal business environment scan using the SWOT analysis framework, although this is optional for now. SWOT simply represents Strengths, Weaknesses, Opportunities and Threats. Strengths and Weaknesses are internal whereas Opportunities and Threats represents external factors. Nonetheless, there is no harm going a step further to find out what are factors that contribute to the success of your business. ________________________________________
Structure of Internal Business
Some examples are shown below:
Importance of OHS in internal Business
Occupational health and safety (OHS) is an important workplace behaviour - if we can prevent injury, illness and death at work then all Fiji will benefit. Each year, nearly 1,000 Fijians are injured, made sick or die due to their work. With an estimated cost to the economy of $.5 billion annually, imagine the benefits for each business, and the State, if we could reduce this number. Improved OHS training and practice will assist us in reducing this cost and making the workplace safer for everyone.
The process of identifying and fixing potential hazards in the workplace is called hazard management - a simple procedure where you assess and control the risk of hazards to workers. Identifying hazards at work
A workplace hazard is something that has the potential to harm the health and safety of people at work.
Some examples of workplace hazards are:
Manual handling includes any activity that requires a person to lift, push, pull, carry, hold or move an object, person or thing. The weight of the object, frequency of manual handling, avoiding sudden or jerky movements, planning the move or lift, lighting and surfaces all need to be considered. Plant
Plant includes all tools, machinery and equipment in the workplace. Poor design, poor maintenance, inexperience and lack of training increases the risk of injury from plant and machinery for operators. Noise
Excessive noise can cause permanent hearing loss and is probably the most common cause of hearing loss in adult males. Hearing loss limits a person's ability to communicate at work, home and socially. There is no medical treatment and hearing aids offer limited benefit. Hazardous Substances
A hazardous substance is any substance, which can potentially harm the health and safety of workers. Labels and material safety data sheets (MSDS) provide OHS information about the substance.
You can identify hazards by:
Checking records of injuries and illnesses that have occurred in the workplace. •
Talking to people.
Reading publications such as the OHSW Regulations and Codes of Practice which identify potential hazards. Walking through and inspecting the workplace for situations that could cause harm.
Ensure health and safety of Employees
Employers should consult with workers and representatives before making any changes that could affect the health and safety...
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