Information Resource Management week 1

Topics: Strategic management, Customer relationship management, Management Pages: 3 (868 words) Published: February 1, 2014
Week 1 Homework

1. In what respect does business strategy resemble military strategy? Obtaining an advantageous position on the opposition is a tactic that is similar in both business and military strategy. 2. Refer to Chapter 1's discussion of different types of information systems. Which types of ISs can gain strategic advantage and which cannot? Why? Transaction Processing systems are merely used for recording transactions and thus are not used for gaining strategic advantage. Customer Relationship Management systems can be used to improve customer service quality, thus making it a key strategic advantage tool. Supply Chain Management systems (or Enterprise Resource Planning systems) are used to gain strategic advantage because these are involved in all activities involving in producing and selling a good or service. Business Intelligence, Decision Support and Expert systems all can be used to gain strategic advantage, as all are key strategic tools used to make critical business decisions. 3. What should an information system achieve for an organization in order to be considered a strategic information system? A strategic information system is one that is built to seize opportunities. In order to be considered a strategic information system, the system must serve an organizational goal, not just provide data. A system must also work with managers of other functional units outside of IT to pursue the organizational goal. 4. What strategic goal can an IS attain that does not involve wresting market share from competitors? An Information system can create new products or new markets. 5. What condition must exist in an organization planning an SIS? Top management must be involved from initial consideration through development and implementation. It must be part of the overall organizational strategic plan. 6. Sometimes it is difficult to convince top management to commit funds to develop and implement an SIS. Why? Many members of top management are...
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