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Improving Organisational Performance

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Improving Organisational Performance
1.Introduction 3
2. Business cases of Content and Code Ltd and Macphie of Glenbervie Ltd 3
2.1. Performance management systems 3
2.2. Communication 4
2.3. Engagement 4
2.4. Ensuring policies stack up 5
3. The practical difficulties, challenges, and implications encountered by the use of performance management/ high performance 6
3.1. Measuring/evaluating dimensions 6
3.2. Keeping leaders focused 7
3.3. Linking job descriptions to performance management 8
3.4. Implementing performance management for staff 9
3.5. Linking compensation to performance management 9
3.6. Matrix management and performance management 9
3.7. Keeping the system alive 10
4. Balanced proposals to curb practical difficulties/ challenges 10
5. Line managers 12
6. References 13

1. Introduction This paper is based on the a case study of two organisations based in the United Kingdom, this is in response to a research on their use of high performance work (HPW) and performance management (PM) practices (Aguinis, 2009). Research explores Macphie of Glenbervie Ltd and Content and Code Ltd both are companies from the United Kingdom. Macphie of Glenbervie Ltd is a food ingredient manufacturer producing fruit coulis and desserts among other baking products it is located in Glasgow and Stone haven. Content and Code Ltd is a business and IT solutions company mainly supplying Microsoft business solutions such as intranets office 365 and cloud and web parts, it is located in London (Sunlin, 2012) (Sung & Ashton, 2013).
2. Business cases of Content and Code Ltd and Macphie of Glenbervie Ltd
In recent years the human resource departments in most companies has innovated ways to make employees more productive. High performance Work practices (HPWPs) has been closely linked to the performance of most organizations in previous researches. This particular research uses the two companies to review and compare their high performance Work Practices (HPWPs) as well as the Performance



References: 1. Aguinis, H., 2009. Performance management. 2nd ed. London: Prentice Hall. 2. Armstrong, M. & Baron, A., 2005. Managing performance. 2nd ed. London: Chartered Institute of Personnel and Development. 3. Baron, Angela, Armstrong & Michael, 2004. ‘Get into line’. People Management, 10(20). 4. Beardwell, I.; Holden, L, 2010. Human Resource Management: A Contemporary Approach. London: Prentice Hall. 5. Boxall, P. & Purcell, J., 2007. Strategy and human resource management. 2nd ed. London: Palgrave Macmillan. 6. Brown, 2010. Performance Management: can the practice ever deliver the policy?. [Online] Available at: http://www.employment-studies.co.uk/pubs/report.php?id=op23 7. Campbell, M. & Giles, L., 2010. High Performance Working: Employer Case Studies. UK commision for Employement and skills, May, pp. 1-91. 8. Feldman, R. S., 2011. Understanding Psychology. New York: McGraw-Hill. 9. Flood, P. C. & Guthrie, J. P., 2008. New Models of High Performance Work Systems: The Business Case for Strategic HRM, Partnership and Diversity and Equality Systems, Dublin: Equality Authority and National Centre for Partnership & Performance. 10. Harold, K. & Heinz, W., 2008. Essentials Of Management. New Delhi: Tata McGraw-Hill Education. 11. Hurdle, J., 2012. Energy Savings: Leveraging the Supply Chain at Walmart. [Online] Available at: http://energy.aol.com/2012/06/29/energy-savings-leveraging-the-supply-chain-at-walmart/ 12. Lloyd, C. & Payne, J., 2005. High Performance Work Organisation – A Driver for the High Skills Vision?, London: SKOPE, University of Warwick. 13. Markovich, M., 2006. Goals and Objectives in Restaurant Planning. [Online] Available at: http://smallbusiness.chron.com/goals-objectives-restaurant-planning-20150.html 14. McGovern, P. et al., 1997. `Performance Management and the New Psychological Contract’. Human Resource Management Journal, 7(1). 15. Mentzer, J. T., 2000. Supply Chain Management. London: SAGE. 16. Miller, J., 2011. SUSTAINABLE ORGANISATION PERFORMANCE WHAT REALLY MAKES THE DIFFERENCE?, London: Chartered Institute of Personnel and Development. 17. MindToolsltd, 2013. Lewin 's Change Management Model ; Understanding the Three Stages of Change. [Online] Available at: http://www.mindtools.com/pages/article/newPPM_94.htm 18. Olga, T. et al., 2012. High Performance Work Practices and Firm Performance: A Longitudinal Case Study. British Journal of Management, 24(2), p. 225–244. 19. Purcell, J., 2003. Understanding the people and performance link: unlocking the black box. London: Chartered Institute of Personnel and Development.. 20. Purcell, J., kinnie, N., Swart, J. & Rayton, B., 2009. People Management and Performance. Oxford: Routledge.. 21. Sung, J. & Ashton, D., 2013. High Performance Work Practices:linking strategy and skills to performance outcomes, london: Department of Trade and Industry. 22. Sunlin, R., 2012. Common performance management challenges. [Online] Available at: http://www.workinfo.com/free/downloads/135.htm

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