When looking at performance management it can be defined as (1) ‘a process which contributes to effective management of individuals and teams in order to achieve high levels of organisational performance. As such it establishes shared understanding about what is to be achieved and an approach to leading and developing people which will ensure it is achieved.’ We can see from this definition that managing performance is crucial to the overall performance of the organisation and meeting its goals and objectives. This process must then be strategic but also link other aspects of the organisation such as individuals and teams. As defined above, performance management is ultimately about achieving high levels of organisational performance. As managers we must use performance management as a continuous process that aims to improve & develop the individuals in our team. MITIE uses the below diagram to illustrate that the process is continuous. (2)
Within my role as Admin Manager I have 3 people directly reporting in to me. As a team we are largely responsible for the smooth running of the operations side of the business including planned and reactive tasks. The team operates across the contract as a whole so has responsibilities in numerous varied processes and tasks. Below I have highlighted some of the key responsibilities within this role in terms of performance management.
* Recruitment – I am responsible for recruiting people who are qualified, have relevant experience and can fit in to the team. * Inductions – Site & Company inductions are completed and help to start setting performance standard. * Setting Performance standards – Features of the job that are usually continuous and based around how the team works or their behaviour. * Setting Objectives – Team and individual objectives are set to achieve specific performance targets. Also objectives are set for individuals relating to personal development. *
Bibliography: 1. ARMSTRONG, M. and BARON, A. (2004) Managing performance: performance management in action. London: Chartered Institute of Personnel and Development 2. MITIE Intranet – BMS Form MG(G)541 - Managers guide to performance management – objective based appraisals – Page 2 3. MITIE – Performance Standards Document 4. measure2improve.econtrack.co.uk/Content.aspx?236 – accessed 29/11/2011