Hospital X Mission Statement
A1 The Organization
Hospital X was founded in 1921 by four doctors who realized that medical advances were making it impossible for physicians to work alone. The doctors felt that gathering physicians and laboratories into one facility would lower overhead costs allowing patients from any walk of life the care they could afford.
As Hospital X has grown, it now includes over 100 facilities and 51,000 employees in 3 countries. As Hospital X has expanded, it is still guided by the same principles of better care for the sick, investigating of their problems and further education of those who serve. At its core, the mission statement is Patients First, regardless of the department within the organization. Hospital X is committed to provide compassionate …show more content…
These caregivers are handling the day to day business of the hospital, billing, analyzing data, and working with insurance companies. Due to the complexity of the insurance industry, Hospital X has divided the teams based on their job function. One such function is the submission of medical records to support the claims submitted to a patient’s insurance company. On average 11,000 medical records are requested by the insurance companies on a given month. These can be as simple as a patient visiting their primary care physician for an exam to a complex hospital stay that lasted several months. All records are handled with the same care regardless of situation. The team consists of a supervisor, a work leader, and 15 …show more content…
As technology has become more advance, communication has become very impersonal. The majority of RCM including customer service share a building that is a "cubicle farm". With over 2,000 employees with in the building, proper communication can be difficult. As teams have added more people, or even lost some, the teams no longer are seated near one another, which can make sharing information difficult. Hospital X uses email, intranet, and an IM program in order to help facilitate the sharing of information with caregivers. It is not uncommon to have several dozen emails or more in one work day. Ms. Doe, not only sends emails regularly, but takes that further. At least once in the morning, and sometime once in the afternoon, she can be seen walking through the building to talk with staff. On her rounds, she checks to make sure any emails that were sent out are understood and being implemented, as well as, checking on the staff personally. This makes each caregiver feel like they are part of a team and no just a person in a
Hospital X was founded in 1921 by four doctors who realized that medical advances were making it impossible for physicians to work alone. The doctors felt that gathering physicians and laboratories into one facility would lower overhead costs allowing patients from any walk of life the care they could afford.
As Hospital X has grown, it now includes over 100 facilities and 51,000 employees in 3 countries. As Hospital X has expanded, it is still guided by the same principles of better care for the sick, investigating of their problems and further education of those who serve. At its core, the mission statement is Patients First, regardless of the department within the organization. Hospital X is committed to provide compassionate …show more content…
These caregivers are handling the day to day business of the hospital, billing, analyzing data, and working with insurance companies. Due to the complexity of the insurance industry, Hospital X has divided the teams based on their job function. One such function is the submission of medical records to support the claims submitted to a patient’s insurance company. On average 11,000 medical records are requested by the insurance companies on a given month. These can be as simple as a patient visiting their primary care physician for an exam to a complex hospital stay that lasted several months. All records are handled with the same care regardless of situation. The team consists of a supervisor, a work leader, and 15 …show more content…
As technology has become more advance, communication has become very impersonal. The majority of RCM including customer service share a building that is a "cubicle farm". With over 2,000 employees with in the building, proper communication can be difficult. As teams have added more people, or even lost some, the teams no longer are seated near one another, which can make sharing information difficult. Hospital X uses email, intranet, and an IM program in order to help facilitate the sharing of information with caregivers. It is not uncommon to have several dozen emails or more in one work day. Ms. Doe, not only sends emails regularly, but takes that further. At least once in the morning, and sometime once in the afternoon, she can be seen walking through the building to talk with staff. On her rounds, she checks to make sure any emails that were sent out are understood and being implemented, as well as, checking on the staff personally. This makes each caregiver feel like they are part of a team and no just a person in a