Preview

Hcs/320 Communication And Crisis Research Paper

Better Essays
Open Document
Open Document
1681 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Hcs/320 Communication And Crisis Research Paper
COMMUNICATION AND CRISIS
HCS/320
10/2014
University of Phoenix
Communication and Crisis
The Texas Division of Emergency Management (TDEM) has begun to receive official reports stating that the public water supplies of several towns in the South East Texas (SET) area have become contaminated with life-threatening biological agents. As director of this office, it is my responsibility to address contingency plans within the organization and the public; without creating panic. Areas of focus will include external and internal communication channels, communication advantages and challenges, communication strategies, applicable technology, technology utilization, and media opportunities.
Successful management of the situation requires the …show more content…
This gives our organization a major advantage. We have the ability to spread and collect information quickly and on a grand scale. Information needs to be disseminated as fast and efficiently as possible. The challenges associated with communications is the coordination of all efforts. According to Athena du Pre, lack of communication can lead to duplicated efforts, costly (and sometimes life-threatening) delays, frustration, and wasted time (Du Pre, A., 2003). During crisis events delays and wasted time can cost lives. This means that our team must keep in constant communication with other organizations to prevent overlapping …show more content…
(2014). Dynmark International: SMS is most effective communication channel during emergency. (2010). Wireless News, Retrieved from http://search.proquest.com/docview/750383013?accountid=458
Du Pre, A. (2003). Communicating About Health (2nd ed.). Boston, MA: McGraw Hill HIPAA compliance. Corrections Forum, 12(1), 15-16. Retrieved from http://search.proquest.com/docview/214412170?accountid=458
Seeger, M. W. (2006). Best Practices in Crisis Communication: An Expert Panel Process. Journal of Applied Communication Research, 34(3), 232-244. doi:10.1080/00909880600769944
Stephens, K., Barrett, A., & Mahometa, M. (2013). Organizational Communication in Emergencies: Using Multiple Channels and Sources to Combat Noise and Capture Attention. Human Communication Research, 39(2), 230-251. doi:10.1111/hcre.12002
Texas Department of Emergency Management (TDEM). (2014). Retrieved from http://www.txdps.state.tx.us/dem/ he Fiscal Year of
Continue Reading
View Writing Issues

You May Also Find These Documents Helpful

  • Powerful Essays

    Ethical Considerations (HIPAA) For Workers Compensation
    • 81 Words
    • 1 Page

    Ethical Considerations (HIPAA) For Workers Compensation

    HIPAA allows patients’ health information to be disclosed under some circumstances, such as 1) to meet law requirements; 2) for reporting of abuse, neglect, and domestic violence; 3) for monitoring of healthcare operations; 4) to be presented as evidence in legal proceedings; 5) for assistance with police investigation; 6) for medical examinations and funerals; 7) for organ donation; 8) for research; 9) to avoid a significant threat to health or safety; 10) for workers’ compensation payments; 11) to execute government…

    • 81 Words
    • 1 Page
    Powerful Essays
    Read More
  • Better Essays

    Hcs/350 Crisis Management Research Paper
    • 818 Words
    • 4 Pages

    Hcs/350 Crisis Management Research Paper

    In our private lives words have a significant use as a meaning to show love and foster friendships. The way one communicates varies dependent on the setting. In times of crisis emotion is set aside to focus on resolution of a disaster situation. Dynamics of communication in times of crisis occurs in high intensity and in an assertive manner. “In the context of disaster management, fail-safe communication is vital during a wide range of actions, from the significant phase of "preparedness" to impart knowledge and information (mass education and public awareness), warning of impending threat…

    • 818 Words
    • 4 Pages
    Better Essays
    Read More
  • Better Essays

    Joint Information System
    • 1037 Words
    • 5 Pages

    Joint Information System

    The success and safety of managing a disaster hinge on effective communication. Component II in the NIMS document states:…

    • 1037 Words
    • 5 Pages
    Better Essays
    Read More
  • Good Essays

    Hcs/320 Communication And Crisis Research Paper
    • 906 Words
    • 4 Pages

    Hcs/320 Communication And Crisis Research Paper

    Many of us know about the devastating hurricane Katrina that took place in New Orleans, Louisiana, in 2005, but how many of us actually thought about the communication issues. From the writing of James L Garnett and Alexander Kouzmin,” Hurricane Katrina was as much a communication disaster as it was a natural and bureaucratic disaster. Communication gaps, missed signals, information technology failures, administrative buffering, turf battles, and deliberate and unintentional misinterpretations delayed and handicapped both the recognition…

    • 906 Words
    • 4 Pages
    Good Essays
    Read More
  • Powerful Essays

    Hcs/320 Communication Crisis Research Paper
    • 1850 Words
    • 8 Pages

    Hcs/320 Communication Crisis Research Paper

    I just received several reports that the public water supplies of several towns in our region have become contaminated with a life-threatening biological agent. The biological agent could adversely affect human health in a variety of ways that could range from relatively mild allergic reactions, to very serious medical conditions leading to death. It is my duty as the director to make sure this is through and not a rumor from the public, because this a serious issue for our community. The first thing that we will be doing is making sure that the employees are ok. This is something they need to hear from us, be that it is bad news. I would rather talk to my employees than then turn on the News at six and hear it. I would not want them to get it from a website either. I also would not want them hearing it from TV or radio news, also my patients and families need to hear the truth from us as well. I also have to contact a crisis plan because crisis often happens so quickly which means I have to act quickly to work on a plan to talk with organizations without causing any panic to the public. I wouldn’t want the public to hear any information from anyone else, and since I am the Director I feel it’s my responsibility to speak to the public in persons so they understand where the information is coming from. They need to know what we are doing to prevent this crisis from…

    • 1850 Words
    • 8 Pages
    Powerful Essays
    Read More
  • Satisfactory Essays

    HCS 320: The Role Of Communication In Crisis
    • 1398 Words
    • 6 Pages

    HCS 320: The Role Of Communication In Crisis

    When a certain crisis is going or a situation at the time then the emergency management office is going to be communicating with one another inside of the office and also outside of the organization as well. When dealing with and issue or matter however you look at it no matter what but also sometimes to it can be very difficult for the organization to meet up with one another at the time to get information about what is going on in the community or town during the time. But when you are working with so many different organization at the time communication can be hard for all of them that why you to come…

    • 1398 Words
    • 6 Pages
    Satisfactory Essays
    Read More
  • Good Essays

    • How Does Law Enforcement Communicate With Each Other
    • 1271 Words
    • 6 Pages

    • How Does Law Enforcement Communicate With Each Other

    An officer’s only sources of communication prior to new technology was the handheld radio (which was the size of a brick), car radio and any pay phone that could be found (“How Does Law Enforcement Communicate With Each Other,” 2012). Today, the most commonly used law enforcement communication tool is a two way radio (“How Does Law Enforcement Communicate With Each Other,” 2012). Law enforcement agencies throughout the United States were prompted, due to the 9/11 attacks, to upgrade their radio communications because of serious inefficiencies. Much like the aftermath of Hurricane Katrina, it was obvious that no one in emergency response could communicate with one another. Noteworthy changes have occurred in numerous places, however there are still upgrades needed in many areas (“How Does Law Enforcement Communicate With Each Other,”…

    • 1271 Words
    • 6 Pages
    Good Essays
    Read More
  • Powerful Essays

    2010 BP Gulf Oil Spill
    • 4134 Words
    • 17 Pages

    2010 BP Gulf Oil Spill

    Villines, Aubrey N., "Communicating During Crisis: A Case Study of the 2010 BP Gulf Oil Spill" (2011). Undergraduate Honors Thesis…

    • 4134 Words
    • 17 Pages
    Powerful Essays
    Read More
  • Better Essays

    Communiation Crisis Paper
    • 1456 Words
    • 6 Pages

    Communiation Crisis Paper

    As the director of the regional Emergency Management Office I have received an official report that the water supply of several towns in the area has become contaminated with a life threatening biological agent. Contamination of the water supply is an extremely delicate situation. People lives are I immense danger. Several people have been rushed to the emergency room because of the water supply being contaminated. There is no solid information on how our water supply was polluted. The hospital has reported that the people that are being treated are experiencing symptoms of nose bleed, vomiting, diarrhea, headache, blurred vision and severe abdomen pain and ask if you are experience any of the symptoms to seek medical help as soon as possible. Contingency plans will and must be addressed within this organization and with the public without creating a panic. We will do all that is in our power to get our water supply back and under control.…

    • 1456 Words
    • 6 Pages
    Better Essays
    Read More
  • Powerful Essays

    Crisis Action Plan
    • 3379 Words
    • 14 Pages

    Crisis Action Plan

    Fort Worth has experienced high straight-line winds, tornadoes, ice storms, floods, and traffic crippling snow. When it is determined that if any event should become disastrous to the citizens of and visitors to the City of Fort Worth, TX, the Chief of Police should order the Crisis Response Plan to be put into operation. The Fort Worth Police Department’s Crisis Response Plan is designed to institute policies and procedures for a reaction to any emergency or crisis. While it is understood that no plan can prepare for every unknown contingency, the Crisis Response Plan provides a framework from which to respond and overcome the crisis or emergency.…

    • 3379 Words
    • 14 Pages
    Powerful Essays
    Read More
  • Better Essays

    Crisis Management Communication Plan
    • 1291 Words
    • 6 Pages

    Crisis Management Communication Plan

    Special attention needs to be paid to the four Ps of effective crisis communication – prevent, plan, prepare and practice. (Hoffman, Judith C 1, 2001)…

    • 1291 Words
    • 6 Pages
    Better Essays
    Read More
  • Good Essays

    Greer, CF & Moreland, KD 2003, 'United Airlines’ and American Airlines’ online crisis communication following the September 11 terrorist attacks', Public Relations Review, vol. 29, no. 4, pp. 427‐41.
    • 637 Words
    • 3 Pages

    Greer, CF & Moreland, KD 2003, 'United Airlines’ and American Airlines’ online crisis communication following the September 11 terrorist attacks', Public Relations Review, vol. 29, no. 4, pp. 427‐41.

    Despite the previous analysis of airline specific crisis communication by researchers such as Sturges and Coombs (Greer & Moreland 2003, p. 428) the aim of this specific study compares and analyses the specific use of web based communication by ‘United Airlines’ (Greer & Moreland 2003, p. 428) and American Airlines (Greer & Moreland 2003, p. 428) following the September 11 terrorist attacks in 2001. Particularly the conveyance of vital information to the public, via the airlines web pages in the immediate aftermath of the incident (Greer & Moreland 2003)…

    • 637 Words
    • 3 Pages
    Good Essays
    Read More
  • Better Essays

    Decision Making
    • 1294 Words
    • 6 Pages

    Decision Making

    What 's your advice for communicating in a crisis? (2010). Communication World, 27(4), 13-13. Retrieved from http://search.proquest.com/docview/519657390?accountid=32521…

    • 1294 Words
    • 6 Pages
    Better Essays
    Read More
  • Satisfactory Essays

    Web-Based Led Information Display Board
    • 540 Words
    • 3 Pages

    Web-Based Led Information Display Board

    Information dissemination plays an important part in our lives, our day to day activities are majorly affected by the duration and the accuracy of the news, announcements and events that we come across. Technically information is relayed by paper and other materials alike, but in times of emergency this is an inconvenience we need to address.…

    • 540 Words
    • 3 Pages
    Satisfactory Essays
    Read More
  • Powerful Essays

    Annotated Bibliography: Business Communication
    • 6395 Words
    • 26 Pages

    Annotated Bibliography: Business Communication

    Browne, M. N. & Keeley, S. M. (2012). Asking the right questions: A guide to critical…

    • 6395 Words
    • 26 Pages
    Powerful Essays
    Read More

Related Topics