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GHD's Matrix Structure

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GHD's Matrix Structure
Activity 1 – Case Study Question 1

GHD’s Matrix Structure comprises of the combination and development of different skill sets, from different employees through both informal & formal systems. One example would be sharing of knowledge, skills and experiences, in their line of work.

GHD’s matrix structure is made up of teams of professionals with numerous operating centers, world-wide, to conveniently assist and contribute to their client’s needs through gathering their people’s knowledge and experience to obtain positive results that benefits and meet their client’s objectives.

As mentioned, it’s discovered that knowledge about transfer of information improves the capability of teams to distinguish and apply information transfer, possessed by employees. Apart from that, a combined context between team members is a crucial state that helps in the transfer of knowledge (Lushan, P, & Zhong-Ming, W 2010, p. 1399).

With this ability of maximizing knowledge and transferring knowledge, GHD truly shows that they are a competitive asset, of the professional services organization and had assisted many companies in delivering successful projects.

Activity 1 – Case Study Question 2

Majority of knowledge, found in organizations, is tacit and does not stay in the head of the employees but instead, are found in teams with members sharing similar experiences. As such, knowledge transfer was not efficiently distributed among employees (Newell, S et al. 2003, p. 3).

With offices located both in Indonesia and Australia, it is essential that to implement a successful model to improve the transfer of knowledge between the employees, across these offices. It’s also important to develop a lucrative knowledge management strategy, combining employees with technologies, to constantly share and develop knowledge.

As mentioned, a unified model with the combination of diverse category of information, acceptance of change



References: Gamal Mohamed, A. 2009, Reasons for employee turnover in the fast foods sector in Egypt, University of Louisville. Jauhari, V., Sehgal, R. & Sehgal, P. 2013, "Talent Management And Employee Engagement: Insights From Infotech Enterprises Ltd", Journal of Services Research, vol. 13, no. 1, pp. 161-186. Lushan, P, & Zhong-Ming, W 2010, 'Knowledge Transfer Via Personnel Mobility: The Effect Of Knowledge About The Distribution Of Information ', Social Behavior & Personality: An International Journal, 38, 10, pp. 1391-1400, Academic Search Premier, EBSCOhost, viewed 15 July 2013. Mackay, Adrian 2006, Motivation, Ability and Confidence Building in People, e-book, accessed 15 July 2013, . Newell, S., Edelman, L., Scarbrough, H., Swan, J. & Bresen, M. 2003, " 'Best practice ' development and transfer in the NHS: The importance of process as well as product knowledge", Health Services Management Research, vol. 16, no. 1, pp. 1-12. Newlands, David; Hooper, Mark J. 2010, The Global Business Handbook : The Eight Dimensions of International Management, e-book, accessed 15 July 2013, . Raines, Susan S. 2012, Conflict Management for Managers : Resolving Workplace, Client, and Policy Disputes, e-book, accessed 15 July 2013, . Rice, Christopher; Marlow, Fraser; Masarech, Mary Ann 2012, The Engagement Equation : Leadership Strategies for an Inspired Workforce, e-book, accessed 15 July 2013, . Rodwell, J.J., Kienzle, R. & Shadur, M.A. 1998, "The Relationships Among Work-Related Perceptions, Employee Attitudes, And Employee Performance: The Integral Role Of Communication", Human Resource Management (1986-1998), vol. 37, no. 3-4, pp. 277. Tesone, Dana V 2008, Handbook of Hospitality Human Resources Management, e-book, accessed 15 July 2013, .

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