Communicating in the Health Science Professions“Chief of Health Administration April 13, 2014
Chief of Health Administration Service (HAS) with the Department of Veteran Affairs is the occupation that I am aspiring to achieve. “The Chief of HAS, oversees all HAS programs to include Health Benefits & Administration, Health Information Management (HIMS) and administrative functions at six Community Based Outpatient Clinics” (USA Jobs, 2014). The Chief of HAS is responsible for providing workload, budget and expenditure estimates to top management. “Applying fiscal management principles to budgetary control points under HAS including beneficiary travel, transcription, CBOC contracts and fee basis is another duty” (USA Jobs, 2014). This paper will detail the duties and responsibilities and importance of the Department of Veteran Affairs Chief and Assistant Chief of Health Administration Service. The Health Administration Service is one of the largest administrative services within the Department of Veteran Affairs. Considerable attention to personnel management, planning, policy and decision-making actions is required by the Chief of HAS. “The Chief represents the facility and serves as a liaison with Regional Counsel on legal matters affecting patient care. They provides advice and assistance and participates closely with the Chief of Staff and members of the clinical services in the orientation of physicians, nurses and residents regarding legal matters, health administration systems, procedures, services and medical records standards (USA Jobs, 2014).” The Chief is responsible for oversight of all (HAS) Programs, oversight of front line staff, ensuring good relations and customer service with Veterans, Veterans' families and other representatives, and a full range of statistical reporting to management and in support of other services (USA Jobs, 2014). Oral presentations are part of the day to day of an individual in Management at the Department of Veteran Affairs HAS. Oral presentations are done at the monthly Staff meetings, weekly supervisor training and staff meetings. “The Chief of HAS represents the facility and serves as a liaison with Regional Counsel on legal matters affecting patient care; oral presentations are accomplished during these regional counsel meetings” (Selover, 2014). Orientation of physicians, nurses and residents regarding legal matters, health administration systems, procedures, services and medical records standards is also apart of the day to day of the Chief of HAS (USA Jobs, 2014). The Assistant Chief of HAS and the Administrative Office of HAS are required to make oral presentations during the monthly meetings and in the absence of the Chief. The Assistant Chief will conduct meetings with each section and present materials and information that is passed down from the Chief of HAS. Statistics are an important function of the Health Administration Unit. Appointments booked, travel pay expenditures, leave and absence numbers, available appointments and staffing are statistical units that serve a large purpose at the Department of Veteran Affairs (Patel, 2014). Statistics start with people, particularly when they relate directly to the audience (Guffey & Loewy, 2013). Statistics within the Department of Veteran Affairs is very important because it gives an overall picture of customer satisfaction, the number of veterans we are servicing and production costs; this in my opinion, is vital to the success of the organization. The Administrative Officer will conduct briefings and presentations to staff and upper management in regards to productivity, compliance and current job positions that the unit need to fill (Battenberg, 2014). All three individuals that I interviewed agree that, “you must plan your presentation so that it focuses on audience benefits” (Guffey & Loewy, 2013). Telephone communications also another large aspect of managing a healthcare...
Citations: were corrected throughout the paper
5. Under telephone communication I added my own analysis of why telephone communication is important.
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