Case Study #1
FastFit Case Analysis
1. 1. Mark the main flows of goods and money in the diagram (above) and employ a key or table of descriptive elements to explain your answer.
1. HQ contacts the supplier and tells them how much of each product the company needs.
2. The supplier sends the goods to the FastFit warehouse.
3. The warehouse notifies HQ about receiving the goods and how much of each product is in storage.
4. HQ tells the warehouse, which stores to send the products to, how much product each store needs and when the store needs the products.
5. The warehouse sends the proper amount of each good to the FastFit stores.
6. Customers come into the FastFit stores and pay money to purchase the products.
7. Store sells the customer the merchandise, receives money and personal information about the customer and sends the happy customer home with their purchase.
8. Store sends money and customer information to HQ. Store also sends information about what products have been successful and which products are not selling.
9. HQ tells suppliers which goods are going to be re-ordered. Also HQ pays for the goods that the supplier has supplied.
10. HQ tells store managers how to set up and run the FastFit stores to enable the highest level of success.
11. Supplier sends information about the goods that have been shipped to the warehouse and how much money is owed for the goods.
2. a) List the specific items of information that are usually gathered at the POS (Point of Sale terminal or cash register) and recorded when a customer checks out (excluding obtaining the identity of the customer which is covered in Q3)?
b) What are three important uses of this information at the store by the store manager and by management at the headquarters– a total of six uses? (use a table) (It is important that you give different responses/uses for store manager and the HQ)
Transactional Information
- POS