Employee Retention
ABSTRACT
Employee Retention is the biggest challenge that Human Resource Management is facing today. The uncertainty of a changing economy, increasing competition and diversity in the workplace has compelled the organizations to hold on to their top performers at whatever cost they have to pay. It is a very difficult task for the recruiters to hire professionals with right skills set all over again. Thus the focus has shifted from numbers’ to ‘quality’ and from ‘recruitment’ to ‘retention. So for his companies
The two telecommunication service providers selected for this study are BSNL and VODAFONE. The aim of the research is to provide an insight into the rapidly emerging issue of employee turnover in the telecom sector of India, describing how business intelligence helps in Employee Retention. Business Intelligence (BI) is a manager in the organizations to manage information and make factual decisions to retain potential employees. Business Intelligence as a process of turning data into information and then into knowledge. This knowledge is utilized in retaining employees and formulates strategies according to it. The study examines the maturity level of Business Intelligence activities as well as the future outlook concerning Business Intelligence in the Telecom Sector. The research will also examine what all factors are supporting in Employee Retention and what all improvements in Business Intelligence operations, benefits gained from Business Intelligence as well as the strength point of Telecom Sector in using BI.
Keywords: Business Intelligence, Maturity Levels, Maturity Models, Employee retention, Employee turnover, Telecom Industry, Customer Retention Factors.
ACKNOWLEDGEMENT
Nothing concrete and desired can be achieved without an optimal combination of inspiration and perspirations. It has been a great challenge but a plenty of learning and opportunity to gain huge knowledge on the way of preparing this management thesis. I would like to
Employee Retention is the biggest challenge that Human Resource Management is facing today. The uncertainty of a changing economy, increasing competition and diversity in the workplace has compelled the organizations to hold on to their top performers at whatever cost they have to pay. It is a very difficult task for the recruiters to hire professionals with right skills set all over again. Thus the focus has shifted from numbers’ to ‘quality’ and from ‘recruitment’ to ‘retention. So for his companies
The two telecommunication service providers selected for this study are BSNL and VODAFONE. The aim of the research is to provide an insight into the rapidly emerging issue of employee turnover in the telecom sector of India, describing how business intelligence helps in Employee Retention. Business Intelligence (BI) is a manager in the organizations to manage information and make factual decisions to retain potential employees. Business Intelligence as a process of turning data into information and then into knowledge. This knowledge is utilized in retaining employees and formulates strategies according to it. The study examines the maturity level of Business Intelligence activities as well as the future outlook concerning Business Intelligence in the Telecom Sector. The research will also examine what all factors are supporting in Employee Retention and what all improvements in Business Intelligence operations, benefits gained from Business Intelligence as well as the strength point of Telecom Sector in using BI.
Keywords: Business Intelligence, Maturity Levels, Maturity Models, Employee retention, Employee turnover, Telecom Industry, Customer Retention Factors.
ACKNOWLEDGEMENT
Nothing concrete and desired can be achieved without an optimal combination of inspiration and perspirations. It has been a great challenge but a plenty of learning and opportunity to gain huge knowledge on the way of preparing this management thesis. I would like to
References: * Management, Vol. 15, 2010, 1, pp. 87-119 B. Hočevar, J. Jaklič: Assessing benefits of business intelligence systems – A case study * Paul P * Management, Vol. 15, 2010, 1, pp. 47-67, Hribar Rajterič: Overview of business intelligence maturity models * Management, Vol * Ana-Lucia Ristea et al, adapted after C. Obreja and C Rusu (2009, pp. 153-162). * Paper presented at International Conference on Electronic Commerce (ETEC2000): Emerging Trends in E-Commerce, Kuala Lumpur, Malaysia, 21-23 November 2000. APPENDIX-I