employee loyalty

Topics: Human resource management, Human resources, Management / Pages: 27 (6722 words) / Published: Nov 13th, 2013
International Management Journals www.managementjournals.com International Journal of Applied HRM
Volume 3 Issue 1

Employee Loyalty at the Workplace:
The Impact of Japanese Style of Human Resource Management

Hooi Lai Wan
ISSN 1742-2604

www.managementjournals.com

International Journal of Applied HRM: Volume 3 Issue 1

Introduction
In this era of globalization and liberalization, employees are becoming the competitive advantage for business. A business may manage with mediocre employees but competent employees can propel an average business to greater heights. Likewise, bad employees can cause flourishing business empires to collapse. In a tight labor market, keeping good employees and developing employee loyalty becomes increasingly important and a continuing challenge.
With the tight labor market, employers therefore need a strategy to retain their key experts and crucial skilled workers. As prospective employers continuously bid for top performers, management strategies must therefore give due consideration and sufficient resource allocation to keep employees motivated and satisfied. The idea is that the satisfied employee is less likely to pursue greener pastures. Thus, implementing desirable human resource management policies will have a positive effect on employee loyalty.
Japan obviously relies extensively on its human capital to fulfill its national economic objectives. The "Look East Policy" was developed to emulate Japanese style of management, especially human resource management. Japanese human resource management places great emphasis on the internal labor market to fill promotion opportunities, long-term development programs and job security, among others. All these are contributory factors for employee loyalty. For Malaysia to sustain economic growth, appropriate human resource management policies that promote employee loyalty are essential.
Continuous and systematic approach to training and development,



References: Buchko, A.A. (1993), “The Effects of Employee Ownership on Employee Attitudes: An Integrated Causal Model and Path Analysis” Burn, D. and Thompson, L. (1993), “When Personnel Calls in the Auditors”. Dailey, R.C. and Kirk, D.J. (1992), “Distributive and Procedural Justice as Antecedents of Job Dissatisfaction and Intent to Turnover” Heskett, James L., Sasser, W. Earl and Schlesinger, Leonard A. (1997), The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, Heskett, James L., Sasser, W. Earl and Schlesinger, Leonard A. (2002), The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees. Jamal, M. (1990), “Relationship of Job Stress and Type-A Behavior to Employees” Job Satisfaction, Organizational Commitment, Psychomatic Health Problems, and Langeland, K.L., Johnson, C.M. and Mawhinney, T.C. (1998), “Improving Staff Performance in a Community Mental Health Setting: Job Analysis, Training, Goal Latham, G.P. and Locke, E.A. (1979), “Goal Setting – A Motivational Technique That Works” Nkomo, S.M. (1986), “The Theory and Practice of Human Resource Planning: The Gap Still Remains” Quarles, R. (1994), “An Examination of Promotion Opportunities and Evaluation Criteria as Mechanisms for Affecting Internal Auditor” Reichheld, F. (1990), Zero Defection, Quality Comes to the Services . Harvard Business School Press. (1996), Learning From the Customer Defection. Reichheld, F. and Teal, T. (1996), The Loyalty Effect: The Hidden Force Behind Growth, Profits, And Lasting Value Reichheld, F. and Cook, Scott D. (1996), The Quest For Loyalty: Creating Value Through Partnerships Rosin, H.M. and Korabik, K. (1991), “Workplace Variables, Effective Responses, and Intention to Leave Among Women Managers” Zeffane, R.M. (1994), “Understanding Employee Turnover: The Need For A Contingency Approach”

You May Also Find These Documents Helpful

  • Employee Loyalty
  • Employee Loyalty
  • Research Paper on Employee Loyalty
  • Loyalty and Its Role in the Employee and Employer Relationship
  • Loyalty
  • Loyalty
  • Love and Loyalty Essay Loyalty
  • Brand Loyalty
  • Odyssey and Loyalty
  • Customer Loyalty