Diversity Audit

Topics: Management, Corporation, Package delivery Pages: 13 (3954 words) Published: July 20, 2010
UPS Diversity Audit

Table of Contents
Executive Summary3
Diversity Audit4
I.UPS Organizational Background4
I.1.Corporate History4
I.2.Corporate Business Culture and Scale4
I.3.Delivery Service Industry4
I.4.Operational Management5
I.5.Technology and Innovation in UPS5
II.Selected Criteria6
II.1.Diversity Audit Background6
II.2.Audit Criteria7
III.Diversity Management in UPS8
III.1.Diversity of UPS people8
III.2.Diversity of UPS Community8
III.3.Diversity of UPS Customers8
III.4.UPS Supplier Diversity9
III.5.UPS Diversity in Board Members9
IV.Evaluation of UPS Diversity Initiatives9
IV.1. Feedback Facility10
IV.2.Employee benefits10
IV.3.Benchmarking and Cooperation10
IV.4.Diversity Initiatives Objectives11
IV.5.Business Culture11
IV.6.Mentoring and Training Program12
IV.7.Reward System12
IV.8.Customers and Supplier Satisfaction12
IV.11.Employee Retention and Career Advancement13
IV.12.Demographic and Representation14
IV.13. Corporate Reputation14

Organizations normally consist of diverse structures, whether in its people, customers, and board members. In that I have chosen to audit the diversity within the global organization: United Parcel Service (UPS). The diverse structure of this company shows the various roles within each department from corporate management down to the actual labor force doing the work. Conversely, without proper management skills, managers could neglect to acknowledge the role of each part of the corporate structure. Therefore, a unique form of audit is necessary, a form of audit that can deliver information of how well the company manages the diversity of its resources. In order to perform this audit properly, a set of sound criteria is required. I will be evaluating the diversity initiatives of UPS, one of the most prolific package delivery service companies in the world. The assessment will indicated whether or not UPS has a sound ability of diversity management. Diversity Audit

I. UPS Organizational Background
I.1.Corporate History
Until today, United Parcel Services Inc. is the largest package delivery company in the world in terms of delivery scale. The company delivered more than 10 million packages to millions of destinations in 200 countries. The company has been around exactly a decade in 2007. It was established in Seattle in 1907 by the 19 year old Jim Casey. It was not until 1919 that Jim Casey and his partners Evert McCabe and Charles W. Soderstorm decided to establish the name United Parcel Services because the business has been expanding outside its home city (Friedman, 2006). I.2.Corporate Business Culture and Scale

The company is created with the basic perspective that the best services combined with lowest rates will win the market’s attention. Since the beginning, leaders of the company managed its staff by stressing the value and importance of reliability, low rates, customer courtesy and round the clock services. The business culture remains at the core of UPS activities until today. Today, the company is the one of the most recognized symbols American capitalism with $42.6 billion worth of assets and more than 400,000 employees (Friedman, 2006). I.3.Delivery Service Industry

Since its inception, the company has been living in an environment of harsh competition. Even back in 1907, there are already several other players in the delivery service industry that threaten to take away UPS’s market share. Today, the competition does not lessen. Some of the notable competitors of the company are FedEx, United States Postal Services, and DHL (Friedman, 2006). I.4.Operational Management

The company is built on a highly integrated and highly efficient network structure. Throughout the history of the company, it has always...

Bibliography: Ball, Calvin B. 2004. ‘Diversity Metrics: A Guide to Constructing an Inclusiveness Audit’. Diversity Training Group. Retrieved February 21, 2007 from
‘Diversity at UPS’. 2007. Retrieved February 21, 2007 from http://www.ups.com/search
‘Economic’. 2007. Retrieved February 22, 2007 from http://www.ups.com/search
‘Employee Opinion Survey’ 2007. Retrieved February 22, 2007 from http://www.ups.com/search
Friedman, Thomas L. ‘2006. The World Is Flat: A Brief History of the Twenty-first Century’, New York: Farrar, Straus and Giroux, updated and expanded, pp. 167-176
‘Global Workforce Development’. 2007. Retrieved February 22, 2007 from http://www.ups.com/search
‘Overview’. 2007. Retrieved February 22, 2007 from http://www.ups.com/search
‘Opportunity and Diversity. 2007. Retrieved February 22, 2007 from http://www.ups.com/search
‘Supplier Diversity’. 2007. Retrieved February 22, 2007 from http://www.ups.com/search
‘Worldwide’. 2007. Retrieved February 22, 2007 from http://www.ups.com/search
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