Preview

Current Skill Gaps in the Hospitality Industry

Good Essays
Open Document
Open Document
1099 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Current Skill Gaps in the Hospitality Industry
Current skill gaps in the Hospitality Industry

The main objectives of the assignment is directed towards determining impact of skill gaps on the UK hospitality industry and on the services provided by the entire industry. To be able to address this objective, the researcher would recognize the present recruitment strategies of the hotel, as literature shows that hospitality industry is having a lot of problems in their internal and external recruitment strategies. Also, the assignment shall discuss the skills requirement by the hospitality industry. The study shall also analyze the skill gaps and shortfalls and how these affect the performance of the hospitality industry. Similarly, it is important to discuss the current practices within the industry with regards to training and development which are supposed to contribute towards the enhancement employee skills and talents. The assignment shall also study the state of services provided within the industry in UK wherein customer satisfaction would be discussed and the researcher shall find out about the needs of the customers within the industry. The three main objectives of this assignment are as given below:

To investigate the current needs of hospitality industry in the United Kingdom

To analyze the current skill gaps and training requirement within hospitality industry.

To recommend suggestions for improving the existing or upcoming skills development issues within the industry.

Executive Summary

The assignment is related to the hospitality industry of United Kingdom which is a major contributor to the economy. The assignment shall analyze the current skill gaps and training requirement within the hospitality industry need to study and recommendations need to be made to improve this situation to improve their economic viability.

Introduction to the Hospitality Industry in UK

The Hospitality industry in the UK is among the broadest and varied industry with a variety of organizations

You May Also Find These Documents Helpful

  • Good Essays

    Eeo Syllabus

    • 2075 Words
    • 9 Pages

    This course provides students with a basic understanding of human resources in the hospitality industry. The employee turnover rate in this industry far exceeds that of any other industry; therefore…

    • 2075 Words
    • 9 Pages
    Good Essays
  • Powerful Essays

    Highlighting a few ot the many businesses that support the Hospitality Industry in Medway, Kent. .. pages 9 to 10…

    • 7211 Words
    • 29 Pages
    Powerful Essays
  • Powerful Essays

    The UK hotel industry for the purpose of this paper will follow the most commonly set boundaries which refer to the industry being inclusive of all hotels, motels and inns with or without restaurants, conference centres and other hospitality related facilities with operations in the UK. The structure of the hotel industry can be divided into two major groups: the hotel chains and the independent small hotels (Brooks and Weatherston, 2000; and Medlik and Ingram, 2003). Hotel establishments may also be categorized into:…

    • 1974 Words
    • 8 Pages
    Powerful Essays
  • Best Essays

    15. Wood, R. C. & Brotherton, B. (2008). The SAGE Handbook of Hospitality Management. SAGE Publications Ltd.…

    • 2455 Words
    • 10 Pages
    Best Essays
  • Satisfactory Essays

    The Subway Story

    • 5528 Words
    • 23 Pages

    Pizam, A. 2005. International encyclopedia of hospitality management . s. l.: Butterworth-Heinemann. ISBN 0750659963, 9780750659963…

    • 5528 Words
    • 23 Pages
    Satisfactory Essays
  • Good Essays

    References: Sources: ABI, LFS, Oxford Economics; Economic contribution of UK hospitality industry, Final report, September 2010]…

    • 1161 Words
    • 5 Pages
    Good Essays
  • Good Essays

    hospitality year12

    • 3964 Words
    • 29 Pages

    Learning and Assessment Strategy - Statement of Attainment towards Certificate II in Hospitality Kitchen Operations…

    • 3964 Words
    • 29 Pages
    Good Essays
  • Powerful Essays

    Peter J. Harris, (1995), A development strategy for the hospitality operations management curriculum, International Journal of Contemporary Hospitality Management, Volume 7 Number 5 pp. 29-32 Pizam A., & Ellis T., (1999), Customer satisfaction and its measurement in hospitality enterprises, International Journal of Contemporary Hospitality Management, Volume 11 Number 7 pp. 326-339. Reichheld, F., Aspinall, K. (1994), "Building high-loyalty business systems", Journal of Retail Banking, Vol. 15 No.4, pp.21-9. Reuland, R., Coudrey, J., Fagel, A (1985), "Research in the field of hospitality", International Journal of Hospitality Management, Vol. 4 pp.141-6.. Sasser, W.E., Olsen, R.P., Wyckoff, D.D. (1978), Management of Service Operations, Allyn & Bacon, Boston, MA cited in Johns N, & Lee-Ross (1996), Strategy, risk and decentralization in hospitality operations, International Journal of Contemporary Hospitality Management, Volume 8 Number 2 1996 pp. 14-16. Scheuing, E.E. (1995), Creating Customers for Life, Productivity Press, Portland, OR., Sehwall, L., DeYong, C. (2003), "Six sigma in health care", International Journal of Health Care Quality Assurance, Vol. 16 No.6, pp.1-5. Shams, H., Hales, C. (1989), "Once more on ‘goods’ and ‘services’: a way out of the conceptual jungle", Quarterly Review of Marketing, Vol. 14 No.3, . Snee, R.D., Hoerl, R. (2003), Leading Six Sigma, Prentice-Hall, Upper Saddle River, NJ, . Vavra, T.G (1997), Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs, ASQ Quality Press, . Verma R., & Thompson G. M., (1999), Managing service operations based on customer preferences, International Journal of Operations & Production Management, Volume 19 Number 9 pp. 891-908 Waxer, C. (2004), "Is six sigma just for large companies? What about small companies?", available at: www.isixsigma.com/library/content WTO (1985), Identification and Evaluation of those Components of Tourism Services which have a Bearing on Tourist Satisfaction and which can be Regulated, and State Measures to Ensure Adequate Quality of Tourism Services, World Tourism Organization, Madrid, .…

    • 5517 Words
    • 23 Pages
    Powerful Essays
  • Best Essays

    Journal Article

    • 2058 Words
    • 9 Pages

    The importance of the study is relevant to the objectives and this report will review the methodology to have solutions for problems occurred between student community and the hospitality industry, for example, the study said which is “cycle of failure”, according to Schlesinger and Heskett (1991, p17), and it may affect “the business’ quality of service provided and consistency of services from staff turnover” (Alonso and O’Neill, 2009, p574).…

    • 2058 Words
    • 9 Pages
    Best Essays
  • Good Essays

    Developing manager

    • 3500 Words
    • 14 Pages

    There are certain skills that need to be learned in order to assess the potentiality of someone in becoming a manager. This assignment aims to achieve this by understanding principles and practices of management behaviour, reviewing own potentiality as a prospective manager via stimulations and role plays and how to show managerial skills within a business and services context. Then finally, addressing and analysing a real life case study and relating it to the theories learned.…

    • 3500 Words
    • 14 Pages
    Good Essays
  • Better Essays

    As one of the core segments of the service industry, the hospitality industry has experienced the same challenges as others in maintaining skilled and qualified workforce to cope with the current challenges and to cater to the changing needs of today’s customers. Graduates apply for positions with the expectation that they posses the skills required in order to perform the required tasks of the position adequately. Internship programs have been put in place in order to assist graduates in entering the workplace.…

    • 8687 Words
    • 35 Pages
    Better Essays
  • Good Essays

    In this lens, the rapidly-growing hospitality industry is discussed. 'History of the Hospitality Industry' takes a look at where the hospitality industry came from and where it is headed.…

    • 664 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    1. Human Resource in the Hospitality Industry. 2. Link of Training and Development with Human Resource. 3. Emerging Trends in the field of Training and Development.…

    • 7053 Words
    • 29 Pages
    Powerful Essays
  • Better Essays

    Researcher: This study will answer the questions of the researcher, which will led to formulation of this research and that further study regarding the employability skills and self- perceived level of competence for careers in the hospitality industry of…

    • 1906 Words
    • 8 Pages
    Better Essays
  • Powerful Essays

    Consider how you imagine the evolving role of humans in the service delivery process in the hospitality industry based on historical research, contemporary thinking, and future predictions. Your conference speech is to be supported by an academically written paper which will underpin your actual address. You therefore need to submit (a) an academic paper and (b) a speech (in the appendices).…

    • 1289 Words
    • 6 Pages
    Powerful Essays

Related Topics