Counter Point

Topics: Coffee, Starbucks, Dunkin' Donuts Pages: 3 (1052 words) Published: February 25, 2013
Starbucks is one of the most successful business serving coffee and drinks beverage. Starbucks is known for serving hot and cold coffee beverage with a high quality products. Starbucks went public in 1992 with a priced at $17 share and the stock jumped to $21 at the opening bell. By 2007 Starbucks had become one of the most widely recognized and admired global brands. In addition, by 2008 Starbucks has 4500 locations in 43 countries out side the United States. Overall Starbucks known as a good business with a good standing.

Starbucks has many problems starting with the price. Starbucks coffee is more expensive than other competitors like Dunkin’ Donuts and Caribou. In addition, Dunkin’ Donuts offering drinks at prices 20 percent lower than Starbucks. For example, Kathleen Brown, a 30-year-old Boston lawyer, used to treat herself to a $4 Starbucks Caramel Macchiato but switched to Dunkin’ Donuts. Also, she mention that with Starbucks price for a cup of coffee she can buy a cup of coffee with a sandwich from Dunkin’ Donuts. Moreover, Starbucks did not pay attention to the customer comment cards and they did not respond to their customers needs or their feedback about the product or the service. Starbucks should ask the customers about what type of milk they want. Another problem is that Starbucks used to offer just hot beverage and they thought cold coffee like Frappuccino was not a true coffee drink. After Starbucks knew their competitors were offering a cold beverage they started to serve cold beverages and they tested their concoction with customers and again customers approved. Moreover, Starbucks stores were reconfigured with fewer comfy chairs and less carpeting making Starbucks a less inviting place in which to linger over a cup of coffee. In the beginning Starbucks had a problem and they could not advertise because the cash was tight. Finally, Starbucks machines were so tall that the customers could no longer see the coffee being made.

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