Preview

Case Study

Satisfactory Essays
Open Document
Open Document
301 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Case Study
HAVARD BUSINESS SCHOOL

CASE STUDY FORMAT:

l. From what perspective are you analyzing the case? ll. What is/are the major opportunity/problem? The major problems that was encountered by Mr. Morgan is the front desk personnel. They do not know how to handle their clients.

lll. What is/are your objectives. lV A.) Facts of the case The Facts in the case involves the problems the front desk manager regarding the check-in procedures of the clients.

V. 3-4 Alternate/solution e/c one with its advantages / disadvantages. a.) Morgan consider changing the check-in time in exchange for the front desk manager’s support of the conversion to an automated system.

Vl. Which alternate is best solution?

To educate the staff of the hotel in how to manage the personnel of housekeeping, clerk and people on reservation to be counters.

Vll. Recommendation / action plan.

Recommend that personnel handling the position should have knowledge in english communication other foreign language so that they can be understood by their clients.

Vlll. QUESTION:

1.) Morgan must take first into consideration in training competent front-desk personnel before making find decisions to adjust check in time and installing automated property management system. 2.) Personnel should have at least the knowledge to speak English and other foreign language
So that it will not be a barrier in communicating with their clients and that they should be courteous in dealing with people. 3.) The front desk manager who is in charge of the desk clerk and housekeeping staff must make the final decision because she knows the real situation of the hotel. 4.) After resolving problems that causes involving front desk personnel, Morgan can

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Case Study

    • 396 Words
    • 2 Pages

    1. Fernando has a fracture above his left ear: Which bone or bones could be fractured?…

    • 396 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Case Study

    • 398 Words
    • 2 Pages

    1. What clinical findings are likely in R.S. as a consequence of his COPD? How would these differ from those of emphysematous COPD?…

    • 398 Words
    • 2 Pages
    Good Essays
  • Satisfactory Essays

    Case Study

    • 569 Words
    • 3 Pages

    2. Some Harold’s results of his CBC are abnormal and because of these results Harold can suffer from physiological effects. For example, his abnormal WBC counts.…

    • 569 Words
    • 3 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Case Study

    • 553 Words
    • 3 Pages

    Resale value – If the buyer wants to resale the guitar for some reason, it should have a good resale value.…

    • 553 Words
    • 3 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Case Study

    • 326 Words
    • 2 Pages

    Sneezer was indicted for aggravated sexual abuse, in violation of 18 U.S.C. Secs. 1153 and 2241(a). At his jury trial, the following evidence was presented. Sneezer stopped a seventeen-year-old girl walking along a highway and forced her into his car. After driving a few miles, Sneezer stopped and took his victim to a spot about 150 feet off the highway. There Sneezer threatened her, threw her on the ground, removed most of his clothing and climbed on top of her. He pulled away her clothing, and touched and bit her breast. She managed to escape. There is no question that Sneezer was intoxicated during the incident.…

    • 326 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Case Study

    • 509 Words
    • 3 Pages

    This week's assignment has two parts. In Part 1, you must answer questions guiding you through a three-step writing process. In Part 2, you must write a message based on a case study in the textbook. This assignment supports TCOs 2, 4, and 6.…

    • 509 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    Case study

    • 486 Words
    • 2 Pages

    Instructions: Provide a multiaxial diagnosis based on the DSM-IV-TR criteria for the case study presented below. Use the format that follows the case study and give a multiaxial diagnosis. Give a brief explanation for your decision on the different axes in 1-3 sentences in the respective boxes. You must provide information for each of the five axes. The diagnostic codes should be included with the diagnostic labels for Axis I and Axis II.…

    • 486 Words
    • 2 Pages
    Good Essays
  • Good Essays

    Case Study

    • 854 Words
    • 4 Pages

    As the case explains, economic changes are a big concern for Danaher’s success. The following topics will be analyzed in addressing those concerns: Business-Level Strategy, Corporate-Level Strategy, External Analysis, Internal Analysis, Recommendations.…

    • 854 Words
    • 4 Pages
    Good Essays
  • Better Essays

    case study

    • 796 Words
    • 4 Pages

    Behavioral chaining is a complex behavior that consists of many behaviors happening all together. The chain establishes all the steps in a procedure and list them so all the instructors are using the same information. Chaining provides a means of linking several discrete behaviors to a more complex series of responses, and are usually established after observing the steps of the event several times and work well when trying to teach self-help skills. The instructor should verbalize each step in the chain as it is being completed, and should be followed by praise for a job well done (1). Simply saying, behavioral chaining is breaking a task or job down into smaller steps.…

    • 796 Words
    • 4 Pages
    Better Essays
  • Satisfactory Essays

    Case Study

    • 542 Words
    • 2 Pages

    2. How would a licensee view Tessera’s chip scale packaging technology over time, and what might be its motivations?…

    • 542 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Case Study

    • 549 Words
    • 3 Pages

    The jury in a sexual harassment suit brought by a former high-ranking New York Knicks basketball team executive recently awarded her more than $11 million in punitive damages. They did so after hearing testimony during what the New York Times called a “sordid four-week trial”. Officials of Madison Square Garden (which owns the Knicks) said they would appeal the verdict. However, even if they were to win on appeal (which one University of Richmond Law School professor said was unlikely), the case still exposed the organization and its managers to a great deal of unfavorable publicity.…

    • 549 Words
    • 3 Pages
    Powerful Essays
  • Satisfactory Essays

    Case Study

    • 516 Words
    • 3 Pages

    Question 1: Management consulting firms did very well on a per-employee basis, partly because they are mostly comprised of managers (as opposed to blue-collar or entry-level workers). How big a factor do you think composition of the workforce is in the likelihood of producing a CEO?…

    • 516 Words
    • 3 Pages
    Satisfactory Essays
  • Better Essays

    Case Study

    • 977 Words
    • 4 Pages

    Samir Sethi, the Managing Director of Pillco, a Mumbai based textile manufacturer, was quite pleased with himself. It was Friday afternoon and his flight from Tokyo was just about to land at Mumbai. In conjuction with his Sales Director, Aman Kalra, he had just returned from Japan where he managed to successfully complete negotiations on a Rs. 25 million order from a Japanese folfing manufacturer, Kokuna. The order was for the manufacture of a new range of golf seaters and accessories and was the biggest single order that the company had dealt in the last five-years history. They had come up against stiff competition from other sportswear manufacturers in India and Japan.…

    • 977 Words
    • 4 Pages
    Better Essays
  • Satisfactory Essays

    4. Manage the night shift in the department ensuring all employees perform the tasks assigned to them…

    • 603 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    iii. Managing staff. Leading and managing is important in ensuring that employees perform their jobs well.…

    • 534 Words
    • 3 Pages
    Good Essays