Business Research Objectives

Topics: Insurance, Mutual insurance, Investment Pages: 3 (337 words) Published: December 2, 2013

Liberty Mutual Insurance Company
Training and Development
Business Research

RES/351 Business Research
Monday, November 25, 2013
Instructor: James Bankston, PHD

Liberty Mutual Insurance – Training and Development
Business Research

I currently work as a trainer for an insurance company, Liberty Mutual Insurance. I am

part of the training and development division of the company that supports the No Fault Claims

Offices. Part of our daily tasks is to assist our managers in conducting business research to

satisfy the needs of our customers, the Claims offices.

Business research is a method a company or a single department within a company

makes to decide the most efficient, productive, an ethical way to satisfy your customers and

make profits. Although in my area I am not directly involved in sales, I still play a part on

making sure the company continues to provide great service by retaining existing customers

and appealing to new ones. In order to be able to accomplish these goals my department

creates different levels and training courses. It includes from new hire training, to customer

service skills, different levels of computer system training and specific topics. The company’s

goal is to be “the best in class” and investing in its employees is a way to achieve it. Is nothing

new that the secret of a company’s success is their people, the employees they are the voice

and face of the company and giving them the tools to succeed with result on the company’s


It is important to understand that a company’s business research does only concentrate

in its profit, service and product quality or competitor studies. It also includes other areas and

in this case part of the research is invested in the training and development team. To develop

employees by providing them with the knowledge, the tools and the...
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