Business Etiquette and Manners

Topics: Etiquette, Social graces Pages: 3 (1038 words) Published: October 4, 2012

Each time one makes contact with ones employees, employers or customers one leaves a certain impression of oneself and the company, service or product one represents and first impressions always do make an impact on achieving business objectives. Therefore it is very important for one to leave the right perception on people by learning how to properly conduct oneself in a business environment. Business etiquette is how one does what one does in the business world. This is true on factory assembly lines, corporate boardrooms, commercial kitchens and grocery stores. When working in an office all day, it is very important to showcase good manners and proper office etiquette. Listed below are some pointers regarding proper behavior: * Treat everyone with respect: If you want to encourage the office behavior of respect, you must start by giving it to others at all times. From the receptionist at the front desk to the CEO of the company and prospective clients, modeling respectful attitudes toward all people is the first step in fostering work professionalism. Respect must also be given to individuals who come into contact with you that are not part of the company, including delivery persons, office equipment repair persons, property managers and especially customers. Be kind and courteous to everyone. * Addressing individuals by their honorific or title:  Due to informality in the workplace today, a lot of business is lost, and goodwill destroyed, because of total disregard for properly addressing clients.  The proper way to address clients is to greet them using their honorific or title followed by their last name; women should be referred to as ‘Ms.’ Regardless of their marital status.  * Refer to individuals frequently by their names: Take the time and make the effort to pay attention to the name of the person you are being introduced to.  A person's name means everything to them.  To build rapport with a client,...
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