You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document, either onto your computer or a disk Then work through your Assessment, remembering to save your work regularly When you’ve finished, print out a copy to keep for reference Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 9 pages and is made up of 9 Sections.
Section 1 – Understand how to make and receive telephone calls
1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.
Feature | How / when used | 1. Conference call | The conference call feature would be used when a face to face meeting cannot be arranged or is not necessary. A conference call allows a number of people to communicate and listen to each other on the same line. It’s like being in the same room with a load of colleagues, but instead you are in your own office, but still able to speak and listen to a number of people all on one call at once. | 2. Divert a call | Normally it is quite an easy process to divert a call. You can either send the call back to the switchboard and they can transfer the call accordingly or you can press a selection of numbers on your telephone and re-direct the call to another member in your organisation yourself. You would normally do this when you have spoken to a person and realise that they also need to speak to another colleague i.e. Maybe give confidential information like bank details, or just need to talk to another department. |
2. Prepare a brief report advising people on:
How to follow organisational procedures