Bus 680 Week 3 Case Analysis
Cherrylean Givens
BUS 680
Thomas Javarinis
6/1/13
Case Analysis As part of the president’s initiative to remove “barriers to learning” at a regional midwestern university, an analysis of student services operations was conducted. The analysis revealed that the barriers deemed most important by students were those that would delay or prevent them from registering for classes. These barriers fell into three areas (Blanchard, 2010): 1) Resolving issues relating to fines accrued over the previous terms (e.g., library, parking, late fees) 2) Completing forms accurately and meeting processing deadlines for financial aid in time to enroll in classes. 3) Acquiring appropriate advice so that they enrolled in the right classes (avoiding the problems associated with drops and adds)
Questions and Answers 1) What are the training objectives for the CSS training program? Indicate how these objectives are tied to the KSA requirements. Assume that all trainees have college degrees but need KSAs in all other areas listed in the Qualifications section.
The training objectives should be as follows: Should be able to establish supervisory skills, the computer skills required are spreadsheet applications and word processing. Should be able to correspond completely with others, conflict management, and solving problems. These objectives would be bound together due to trainees needing all these requirements to receive supervision, as well as the skill to supervise. The training would be to establish all of these skills. 2) On the basis of the training objectives, provide a training agenda and indicate the time allocated and order of modules in your program.
Writing, reading, and interpretation skills should be 3 weeks, computer skills should be 4 weeks, communication skills should be 2 weeks, having knowledge of the university should be 3 weeks, and supervisory skills should be 4 weeks. 3) For each module, describe the goals of the module and the
BUS 680
Thomas Javarinis
6/1/13
Case Analysis As part of the president’s initiative to remove “barriers to learning” at a regional midwestern university, an analysis of student services operations was conducted. The analysis revealed that the barriers deemed most important by students were those that would delay or prevent them from registering for classes. These barriers fell into three areas (Blanchard, 2010): 1) Resolving issues relating to fines accrued over the previous terms (e.g., library, parking, late fees) 2) Completing forms accurately and meeting processing deadlines for financial aid in time to enroll in classes. 3) Acquiring appropriate advice so that they enrolled in the right classes (avoiding the problems associated with drops and adds)
Questions and Answers 1) What are the training objectives for the CSS training program? Indicate how these objectives are tied to the KSA requirements. Assume that all trainees have college degrees but need KSAs in all other areas listed in the Qualifications section.
The training objectives should be as follows: Should be able to establish supervisory skills, the computer skills required are spreadsheet applications and word processing. Should be able to correspond completely with others, conflict management, and solving problems. These objectives would be bound together due to trainees needing all these requirements to receive supervision, as well as the skill to supervise. The training would be to establish all of these skills. 2) On the basis of the training objectives, provide a training agenda and indicate the time allocated and order of modules in your program.
Writing, reading, and interpretation skills should be 3 weeks, computer skills should be 4 weeks, communication skills should be 2 weeks, having knowledge of the university should be 3 weeks, and supervisory skills should be 4 weeks. 3) For each module, describe the goals of the module and the
References: Blanchard, P.N., Thacker, J.W. (2010). Effective training; Systems, Strategies, and Practices (4th ed.). Upper Saddle River, NJ.: Prentice Hall.