Barriers to Communication
B. BARRIERS TO COMMUNICATION There are 2 kinds of barriers of communication. * Found within the sender and the recipient * From outside influences in the communication process
1. Barriers Caused by Sender and Recipient
(a) Distortion * A process which occurs either at the stage if encoding or decoding the message * Can lead to incorrect understanding of the message or only partial compression of its meaning, by the recipient * Ideas are so complex to understand * The result of lack of concentration in either party * Encoding stage – Sender is responsible * Decoding stage – Recipient is responsible
(b) Inadequate Communication Skills * Express idea clearly * Have ability to read – read works and interpret signs, symbols and body language
(c) Lack of listening ability * Both are responsible
(d) Attitudes * Attitudes to moral questions * Attitudes induced by different cultural backgrounds * If extreme – distort message and hamper communication
(e) Incorrect information
(f) Other Barriers 1) Selective hearing – the recipient selects what they want to hear 2) Information overload – too much technical information 3) Contradictory non-verbal message – message and body language do not match
2. Barriers Caused by Outside Influences (Noise)
(a) Physical noise such as heavy-traffic, constantly-ringing telephones or people talking to you while you are reading a letter (b) A poor telephone connection or unreadable photocopying (c) Physical environment – right decoration, light or surroundings
C. OVERCOMING THE BARRIERS
a) Defining the Purpose * What you want the recipient to do in response * Know what not to say
b) Knowing When and How to Communicate * Communicating with the right person * Judging the right moment to make a communication * Using the best kind of communication medium for a particular
1. Barriers Caused by Sender and Recipient
(a) Distortion * A process which occurs either at the stage if encoding or decoding the message * Can lead to incorrect understanding of the message or only partial compression of its meaning, by the recipient * Ideas are so complex to understand * The result of lack of concentration in either party * Encoding stage – Sender is responsible * Decoding stage – Recipient is responsible
(b) Inadequate Communication Skills * Express idea clearly * Have ability to read – read works and interpret signs, symbols and body language
(c) Lack of listening ability * Both are responsible
(d) Attitudes * Attitudes to moral questions * Attitudes induced by different cultural backgrounds * If extreme – distort message and hamper communication
(e) Incorrect information
(f) Other Barriers 1) Selective hearing – the recipient selects what they want to hear 2) Information overload – too much technical information 3) Contradictory non-verbal message – message and body language do not match
2. Barriers Caused by Outside Influences (Noise)
(a) Physical noise such as heavy-traffic, constantly-ringing telephones or people talking to you while you are reading a letter (b) A poor telephone connection or unreadable photocopying (c) Physical environment – right decoration, light or surroundings
C. OVERCOMING THE BARRIERS
a) Defining the Purpose * What you want the recipient to do in response * Know what not to say
b) Knowing When and How to Communicate * Communicating with the right person * Judging the right moment to make a communication * Using the best kind of communication medium for a particular