Assisting Support Customers with Food and Drink
Unit 4222-222 Support individuals to eat and drink
Outcome 1 Be able to support individuals to make choices about food and drink
Outcome 1
1. To establish with an individual the food and drink they wish to consume is always done by chose but also considering any dietary issues that need to be incorporated.
The use of customers care plan will first give you a brief outline of there allergies (if any), likes and dislikes so no what not to include within there choices.
Then the next step would be direct communication with the customer themselves using there chosen form of communication. This could be verbal, both (words or sounds), then there’s Mackiton , sign language or pointing to an object. Also use of eye contact, facial expression and body language can indicate a choice
With the use of the physical food/drink products or photos of the products whilst pointing and verbally stating the product we can establish clear communication of what’s on offer.
Give the customers plenty of time to consider there choose and repeat if back to them when indicated.
If the customer is does not have the capacity to chose that given day you can make the chose for them, using principles of that you have required knowledge of the customer health or dietary issues, likes/ dislikes and Varity to reduce the likely hood of practising institutional abuse and to also resume the practise of choice in future practise.
2. When encouraging customers to make a suitable options when choosing food and drink you communicate politely with encouragement and empathy. Make they aware of the reasons for the better choice in a way they understand and is truthful. The suitable choice may be for dietary needs or health and safety reasons such as allergy issues or just to encourage a better Varity in the food and drink.
You would also reduce the stress of the chose by not putting the customer in a position that may compromise there judgment, such as taking them to a dinning
Outcome 1 Be able to support individuals to make choices about food and drink
Outcome 1
1. To establish with an individual the food and drink they wish to consume is always done by chose but also considering any dietary issues that need to be incorporated.
The use of customers care plan will first give you a brief outline of there allergies (if any), likes and dislikes so no what not to include within there choices.
Then the next step would be direct communication with the customer themselves using there chosen form of communication. This could be verbal, both (words or sounds), then there’s Mackiton , sign language or pointing to an object. Also use of eye contact, facial expression and body language can indicate a choice
With the use of the physical food/drink products or photos of the products whilst pointing and verbally stating the product we can establish clear communication of what’s on offer.
Give the customers plenty of time to consider there choose and repeat if back to them when indicated.
If the customer is does not have the capacity to chose that given day you can make the chose for them, using principles of that you have required knowledge of the customer health or dietary issues, likes/ dislikes and Varity to reduce the likely hood of practising institutional abuse and to also resume the practise of choice in future practise.
2. When encouraging customers to make a suitable options when choosing food and drink you communicate politely with encouragement and empathy. Make they aware of the reasons for the better choice in a way they understand and is truthful. The suitable choice may be for dietary needs or health and safety reasons such as allergy issues or just to encourage a better Varity in the food and drink.
You would also reduce the stress of the chose by not putting the customer in a position that may compromise there judgment, such as taking them to a dinning