ARAMARK CORPORATION
Matriculation Numbers:
1216049 - 1216050 - 1216079 - 1216123 - 1216127
Robert Gordon University – Business Hotel Management School
BA Hotel and Hospitality Management
BS 3190 Strategic Planning and Change Management in the Hotel & Hospitality Industry
Module Coordinator: Mrs. Elda Eicher
Submission: 30 November 2012
Word Count: 7215
ARAMARK Corporation
INTRODUCTION
1. General Information
ARAMARK, an outstanding leader in professional services, provides award-winning food services and facilities management to universities, school districts, health care institution, stadiums and arenas. It provides uniform and career apparel to health care institutions and other businesses such as manufacturing units, restaurants, hotels and construction companies around the world. (Aramark 2012)
Being a multi-national corporation, ARAMARK, headquartered in Philadelphia, has approximately 250,000 employees whose customers are in 21 countries such as China, Belgium, United Kingdom, Korea, Mexico, India, United Arab Emirates etc. Meanwhile, in order to gain visibility in the international market, Aramark also participated in providing premium food service for the Beijing Olympics in 2008 (Tschang 2008).
As a sustainability and customer-oriented organization, ARAMARK thrives to responsibly address issues that matter to its customers, employees and communities by focusing on employee advocacy, health and safety, environmental management and social participation.
2. Highlights of ARAMARK’s History • In 1936, Davre Davidson started his small business from the trunk of a Dodge truck. His vision was to put vending machines in factories and offices; to Davidson himself, his business was more of a service rather than “vending”. • William Fishman –
References: ANDREAS, F. et al., 2001. The Race to the Bottom. McKinsey Quarterly, 3, pp. 98-107. ARAMARK, 2012. About Aramark. [online]. Available from: http://www.aramark.com/About Aramark. [Accessed 16 November 2012]. ARAMARK, 2009. Global Diversity and Inclusion. Our Journey. (Chairman: Joseph Neubauer). ARAMARK, 2012. It’s all in the presentation. [online]. Available from: http://www.aramark.com/AboutARAMARK/. [Accessed 23 November 2012]. ARAMARK, 2012. Our Business Purpose. [online]. Available from: http://www.aramark.com/AboutARAMARK/BusinessPurpose/ [Accessed 25 November 2012]. ARAMARK, 2012. Global Diversity and Inclusion. [online]. Available from: http://www.aramark.com/AboutARAMARK/Diversity/ [Accessed 25 November 2012]. ARAMARK, 2012. History. [online]. Available from: http://www.aramark.com/AboutARAMARK/History [Accessed 18 November 2012]. ARAMARK, 2012. Nutrition and Healthy Menus. [online]. Available from: http://tiny.cc/bag8nw [Accessed 23 November 2012]. ARAMARK BUSINESS & INDUSTRY FACILITY SERVICES, 2012. You’re in Great Company. [online]. Available from: http://www.aramarkfacilities.com/about-us/management-team/ [Accessed 25 November 2012]. ARAMARK UNIFORM SERVICE, 2011. Food Processing. [online]. Available from: http://www.aramarkuniform.com/food-solutions [Accessed 25 November 2012]. BINDER, M., 2010. Corporate Social Responsibility Management as a Strategic Instrument for Creating Competitive Advantage. GRIN Verlag. BUSINESS WIRE, 2011. Green Mountain Coffee Roasters Completes Sale of Filterfresh Business to ARAMARK. [online]. Available from: http://tiny.cc/38xynw [Accessed 18 November 2012]. CINTAS CORPORATION, 2012. Uniform and Apparel. [online]. Cincinnati, OH: Cintas Corporation. Available from: http://www.cintas.com/uniform-work-apparel/ [Accessed 2 November 2012]. COHEN, J.R., 2006. Market Aims Higher for Aramark Buyout. Mergers and Acquisitions Report, 19(22), pp.1-3. COMPASS GROUP, 2012. About Us. [online]. Charlotte, N.C: Compass Group PLC. Available from: http://compass-usa.com/Pages/About-Us.aspx [Accessed 2 November 2012]. ELAN, E., 2006. Aramark to go private in $8.3 billion deal. Nation’s Restaurant and News, 40(34), pp.1,37. ELLIS, R.K., 2011. Aramark’s blended approach to build competency based interviewing skills. Learning Circuits, p.1 ENZ,C FOOD MANAGEMENT, 2006. Aramark Corp. has acquired SeamlessWeb Professional Solutions, Inc. [online]. Available from: http://tiny.cc/ddyynw [Accessed 18 November 2012]. FOOD MANAGEMENT. 2011. Aramark Acquires Medical Tech Firms. Food Management, 46(4), p.14. HARVARD BUSINESS PUBLISHING, 2008. The Five Forces That Shape Strategy. [online video]. 30 June. Available from: http://www.youtube.com/watch?v=mYF2_FBCvXw. [Accessed 19 November 2012]. HAMBRICK, D.C. & FREDRICKSON, J.W. 2005. Are you sure you have strategy? Academy of Management Executive. 19(4). pp. 51-62. HOOVERS INC., 2012. Aramark Corporation Company Information. [online]. Hoovers Inc. Available from: http://www.hoovers.com/company-information/cs/company-profile.ARAMARK_Corporation.46b8e5f3b95e4ed0.html [Accessed 20 October 2012]. HOUGHTON, J., NECK, C. and COOPER, K., 2009. Nutritious food intake: a new competitive advantage for organizations? International Journal of Workplace Health Management, pp.161-179. HSU, A.L. and D’AMATO, B., 1995. Why It’s Time to Can Aramark-Competition. [online]. Cambridge: The Tech Online Edition. Available from: http://tech.mit.edu/V115/N63/aramar.63c.html [Accessed 20 October 2012]. INSTITUTE FOR CORPORATE ETHICS, 2011. Ethical Theory: Ethics and Corporate Social Responsibility. [online video]. 15 June. Available from: http://www.youtube.com/watch?v=xkCw5nLXYeQ&feature=related. [Accessed 24 November 2012]. JOHNSON, G. WHITTINGTON, R and SCHOLES, K., 2011. Exploring Corporate Strategy, 9th ed. Essex: Pearson Education Limited. JOTI, M., 2011. US debt ceiling: Investors don 't believe the hype. Euromoney, 41(508), pp1. KATHERIN.S., 2010. An examination of marketing techniques that influence Millennials ' perceptions of whether a product is environmentally friendly. Journal of Strategic Marketing,18(6), pp.437-450. KING, P., 2003. Aramark: On-site company targets partnerships with clients and vendors in attempt to hit financial bull’s-eye. Nation’s Restaurant News, 37(33), pp.41-46. LEADERS IN LONDON, 2009. What Strategy Is. [online video]. 18 March. Available from: http://www.youtube.com/watch?v=ibrxIP0H84M. [Accessed 24 November 2012]. MARKETLINE, 2012. Aramark Corporation SWOT Analysis. Marketline, pp.1-7. MICHAEL, S.P., 1989. The Machinery Question: Can Technological Improvements Reduce Real Output? Economica, 56(222), pp.215-224. NEUBAUER. J., 2003. Five Pillars for Leading the Client- Focused Organization. Leader to Leader, 30, pp. 25-31. NINA, M. and LOUISE, H.M., 2008. The role of health consciousness, food safety concern and ethical identity on attitudes and intentions towards organic food. International Journal of Consumer Studies, 32(2), pp. 163-170. ONECLE, 2012. Sample Business Contracts. [online]. Available from: http://contracts.onecle.com/aramark/sysco.distrib.2002.02.01.shtml [Accessed 19 November 2012]. PORTER, M., 2008. The Five Competitive Forces that Shape Strategy. Harvard Business Review. pp. 78-93. SODEXO, 2012. About Us. [online]. Gaithersburg, MD: Sodexo. Available from: http://www.sodexousa.com/usen/aboutus/aboutus.asp [Accessed 2 Novermber 2012]. SOYOUNGM, K. and YOO-KYONG, S., 2009. Impacts of health and environmental consciousness on young female consumers ' attitude towards and purchase of natural beauty products. International Journal of Consumer Studies, 33(6), pp.627-638. SPEER, J., 2011. Aramark Uniform Services. Apparel Magazine, 52(9), p.36. STALK, G., EVANS, P. and SHULMAN, L.E., 1992. Competing on Capabilities. Harvard Business Review. SYSCO, 2012. About Sysco. [online] Houston, TX: Sysco. Available from: http://www.sysco.com/about-sysco.html [Accessed 2 November 2012]. TRACEY, J.B. and CHARPENTIER, A., 2004. Professionalizing the Human Resource Function: The Case of Aramark. Cornell Hotel and Restaurant Administration Quarterly, 45(4), pp. 388-397. TSCHANG, C.C., 2008. Aramark Preps for Olympic Feeding Frenzy. [online]. New York: Bloomberg Businessweek. Available from: http://tiny.cc/9oxbow [Accessed 25 November 2012]. WALSH, D. 2012. Big giveaway and smaller buyouts provide a taste of things to come: Business briefing. The Times. Appendix II Bibliography: AMERICAN LAUNDRY NEWS, 2011 DAWSON, M., ABBOTT, J. and SHOEMAKER, S., 2011. The Hospitality Culture Scale: A measure organizational culture and personal attributes. International Journal of Hospitality Management, 30, pp.290-300. DRIBLIN, B., 2010. Aramark Building Community. Profiles in Diversity Journal, 12(4), pp. 42-43. FOOD MANAGEMENT, 2009. Aramark rolls out K-6 Dining Platform. Food Management, 44(2), pp.8-11.