Ambulatory Clinic Case Study Essay
Introduction The following project for leadership experience is set in an ambulatory clinic environment. The aim is to take an existing problem and formulate a convincing resolution that could be implemented. Physical implementation is not a requirement, but the hope is that this proposal will lead to action, which will in turn resolve the issue that is devaluing patient experience at present.
A1. Identification of a Problem
The recognized dilemma is timely patient access to care. Lack of access or longer waiting periods between appointments leads to patient dissatisfaction, negatively impacting our vision for quality of care. Following discussion with the unit administrator there is an understanding that this is a current, real problem that …show more content…
The number of Americans over 65, being the segment of the population most in need of health care, is expected to double by 2060, according to 2012 statistics by the Census Bureau, Waseem, F (2013). The problem of access in specialty care clinics is not exclusive to the chosen environment. This is seen in a case study from a similar domain that was enacted by a surgical specialty medical practice to improve customer service and access for its patients. The motivation for the case study was a consequence of complaints from patients to their doctors, indicating that the specialty practice had problems with customer service and access, that is the ease with which patients can contact the practice, gain entry, and use the practice’s services, Ingram Quigley, D. (2011).
The above data resonates with what is seen in the clinic setting being reviewed. Patients are often frustrated by cancellations or access restrictions due to patient demand and physician supply. Data from the current environment shows, as noted above, that patients are waiting anywhere from 6-8 weeks for appointments and those patients who need to be seen more urgently will be double booked with other patients putting pressure on physicians and nurse and increasing the waiting time for
A1. Identification of a Problem
The recognized dilemma is timely patient access to care. Lack of access or longer waiting periods between appointments leads to patient dissatisfaction, negatively impacting our vision for quality of care. Following discussion with the unit administrator there is an understanding that this is a current, real problem that …show more content…
The number of Americans over 65, being the segment of the population most in need of health care, is expected to double by 2060, according to 2012 statistics by the Census Bureau, Waseem, F (2013). The problem of access in specialty care clinics is not exclusive to the chosen environment. This is seen in a case study from a similar domain that was enacted by a surgical specialty medical practice to improve customer service and access for its patients. The motivation for the case study was a consequence of complaints from patients to their doctors, indicating that the specialty practice had problems with customer service and access, that is the ease with which patients can contact the practice, gain entry, and use the practice’s services, Ingram Quigley, D. (2011).
The above data resonates with what is seen in the clinic setting being reviewed. Patients are often frustrated by cancellations or access restrictions due to patient demand and physician supply. Data from the current environment shows, as noted above, that patients are waiting anywhere from 6-8 weeks for appointments and those patients who need to be seen more urgently will be double booked with other patients putting pressure on physicians and nurse and increasing the waiting time for