Topics: Personal development, Communication, Management Pages: 2 (512 words) Published: May 7, 2013
Assessment 1: Developing Yourself as an Effective HR/L&D Practitioner Core Unit for CHRP and CLDP


Learning outcomes: 1. Understand the knowledge, skills and behaviours required to be an effective HR or L&D practitioner. 2. Know how to deliver timely and effective HR services to meet users’ needs. 3. Be able to reflect on own practice and development needs and maintain a plan for personal development. All activities below should be undertaken: Activity A – 600 Words (Note: The CIPD HR Profession Map can be accessed at: www.cipd.co.uk/cipd-hr-profession/hr-professionmap/explore-map.aspx ) Write a report in which you:  briefly summarise the HR Professional Map (i.e. the 2 core professional areas, the remaining professional areas, the bands and the behaviours)  comment on the activities and knowledge specified within any 1 professional area, at either band 1 or band 2, identifying those you consider most essential to your own (or other identified) HR role. Activity B – 900 Words With reference to your own (or other identified) HR role, outline how an HR practitioner should ensure the services they provide are timely and effective. You should include:  understanding customer needs (include examples of 3 different customers and 1 need for each, and explain how you would prioritise conflicting needs)  effective communication (include examples of 3 different communication methods and the advantages and disadvantages of each)  effective service delivery (include: delivering service on time, delivering service on budget, dealing with difficult customers, handling and resolving complaints) Activity C – No Word Limit (Note: CIPD Associate Membership Criteria can be downloaded at www.cipd.co.uk/ Membership/transformingmembership/New-membership-criteria/about-associate-member.htm) At the beginning of the course you are required to undertake a self-assessment of capabilities as an HR or L&D practitioner against the CIPD Associate Membership requirements....
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