UNDERSTANDING THE IMPORTANCE OF EFFECTIVE COMMUNICATION IN MANAGEMENT
Effective communication will help us to understand a person or situation and lets us resolve differences, gain respect and trust, help create an environment where problem solving and caring can show through. Communication should be simple, the way we communicate to others and the way they communicate with us can often be misunderstood, which can cause problems and frustrations in a professional relationship. By learning effective communication skills you can work better and connect to your working colleagues.
Good communications skills include listening, verbal and non-verbal communication and to be able to recognise and deal with a potentially stressful situation and also to be able to understand the person you are dealing with.
The importance of effective communication for managers cannot be emphasized strongly enough, everything a manager does involves communicating. Good communication is important for managers to organise their staff, their staff must be able to understand them to be able to perform well and also to know that they can also communicate back to them with problems and comments.
More often a manager’s communication time is spent on a face to face basis with employees. This provides immediate instruction, disciplining, delegation and feedback.
1. LISTENING – To be a successful listener means that you have to understand the content of the conversation in the way that the speaker is saying it and also the feelings they are putting into their speech.
Ensure that you make the speaker heard and understood; this can also help build a better relationship between you, as if you were both “on the same wavelength”. Make sure the environment that you are meeting is quiet and away from disturbance, this will make others feel comfortable that they can speak when necessary as they will need to express their opinions. Treat everybody equally so that any