UNDERSTANDING THE IMPORTANCE OF EFFECTIVE COMMUNICATION IN MANAGEMENT
Effective communication will help us to understand a person or situation and lets us resolve differences, gain respect and trust, help create an environment where problem solving and caring can show through. Communication should be simple, the way we communicate to others and the way they communicate with us can often be misunderstood, which can cause problems and frustrations in a professional relationship. By learning effective communication skills you can work better and connect to your working colleagues.
Good communications skills include listening, verbal and non-verbal communication and to be able to recognise and deal with a potentially stressful situation and also to be able to understand the person you are dealing with.
The importance of effective communication for managers cannot be emphasized strongly enough, everything a manager does involves communicating. Good communication is important for managers to organise their staff, their staff must be able to understand them to be able to perform well and also to know that they can also communicate back to them with problems and comments.
More often a manager’s communication time is spent on a face to face basis with employees. This provides immediate instruction, disciplining, delegation and feedback.
LISTENING – To be a successful listener means that you have to understand the content of the conversation in the way that the speaker is saying it and also the feelings they are putting into their speech.
Ensure that you make the speaker heard and understood; this can also help build a better relationship between you, as if you were both “on the same wavelength”.
Make sure the environment that you are meeting is quiet and away from disturbance, this will make others feel comfortable that they can speak when necessary as they will need to express their opinions. Treat everybody equally so that any non-confident members of the group do feel at ease and do not feel intimidated.
If emotions begin to run high or the speaker feels that she is not being heard or listened to, it would help to calm the audience down; this can perhaps be done in a light-hearted jovial manner to get everybody in an easier mood.
When speaking, ensure that your topic is interesting a meaningful; listeners attention can often be drawn away by daydreaming, mobile phones, or even their personal working relevance to the conversation at the time. Other people often interrupt the speaker, which can make the topic of conversation go in another direction, thus losing track of the original content. It is often better to wait until it’s “your” time to talk, this will enable each of the other members of the group put their own questions forward and give the speaker chance to answer them without being bombarded and losing the original content.
The whole group may be divided in their opinions of the speakers topic, the group does not always have to agree, this is often why the meeting has been called in the first place. It is always important to listen to others opinions as you may realise yourself that there is something you have missed out on yourself.
2. VERBAL/NON-VERBAL COMMUNICATION – These type of communications skills can be seen by body language, facial expressions, eye contact, gestures, tone of your voice and hand movements. Looking, listening and moving are all ways for another person to be able to tell how you are feeling towards them or their conversation without words having to be spoken. Body language - A frown, a smile, arms crossed, wringing your hands, a relaxed seating position, avoiding eye contact are all positive and negative forms of non verbal signs of communication. Although occasionally a person may lose eye contact due to lack of interest or a visual distraction like someone walking past the window, or change their seating...
Please join StudyMode to read the full document