Accommodation Operation Management
1, List a minimum of six (6) pieces of equipment used by a housekeeper.
Vacuum cleaner, dustpan and brush, mops and brooms, bucket, toilet brush, fabric brush, cleaning cloths, hand caddy, French polisher, chemical spray bottles
The caddie includes: Glass cleaner, Bathroom cleaner, Multipurpose cleaner
2, Government legislation in Australia requires certain details of an international guest at registration. Explain what these three (3) details are and who can access this information. ■ Name, Passport No, Address ■ Hotel staff, Police, Australian Immigration
3, General housekeeping-4 basic things. Suggest the three (3) main reasons for cleaning a room.
To create: a hygienic environment and a clean and pleasing environment to guests
Care for the materials and finishes of fittings and furniture
Reduce safety hazards
4, Cleaning is carried out in an accommodation property for four main reasons. List what these are.
To Increase the Life Expectancy & Reduce Costs of Finishes
5, Describe four of the functions of the front office accounting section.
□ Track vast number of guest transactions
□ Services are provided on credit,
■ accurate & current records must be maintained
□ Guests may pre-pay or organisations may pay on their behalf
■ Credit card imprint
□ Internal control on credit limits needs to be maintained
□ Provides information for management on departmental revenue
□ Compilation of reports
6, Jobs duty for receptionist (list 3)
A hotel receptionist is responsible for greeting guests with a smile, welcoming the guest to the hotel and arranging reservations. Other responsibilities include helping guests with luggage storage, storing valuables, ordering taxis and reserving a table for a guest at a local restaurant. Receptionist would probably answer phones to reserve rooms for people, as well as cashiering. Much of your time would be spent
Vacuum cleaner, dustpan and brush, mops and brooms, bucket, toilet brush, fabric brush, cleaning cloths, hand caddy, French polisher, chemical spray bottles
The caddie includes: Glass cleaner, Bathroom cleaner, Multipurpose cleaner
2, Government legislation in Australia requires certain details of an international guest at registration. Explain what these three (3) details are and who can access this information. ■ Name, Passport No, Address ■ Hotel staff, Police, Australian Immigration
3, General housekeeping-4 basic things. Suggest the three (3) main reasons for cleaning a room.
To create: a hygienic environment and a clean and pleasing environment to guests
Care for the materials and finishes of fittings and furniture
Reduce safety hazards
4, Cleaning is carried out in an accommodation property for four main reasons. List what these are.
To Increase the Life Expectancy & Reduce Costs of Finishes
5, Describe four of the functions of the front office accounting section.
□ Track vast number of guest transactions
□ Services are provided on credit,
■ accurate & current records must be maintained
□ Guests may pre-pay or organisations may pay on their behalf
■ Credit card imprint
□ Internal control on credit limits needs to be maintained
□ Provides information for management on departmental revenue
□ Compilation of reports
6, Jobs duty for receptionist (list 3)
A hotel receptionist is responsible for greeting guests with a smile, welcoming the guest to the hotel and arranging reservations. Other responsibilities include helping guests with luggage storage, storing valuables, ordering taxis and reserving a table for a guest at a local restaurant. Receptionist would probably answer phones to reserve rooms for people, as well as cashiering. Much of your time would be spent