Chapter 13: Groups & Teams. Increasing Cooperation, Reducing Conflict 13.1 Groups versus Teams
Group is typically management-directed, a team is self-directed Groups may be formal, created to do work or informal created out of friendship. Work teams engage in collective work an organized by 4 basic purposes: advice, production, project, and action 2 types of teams are continuous improvement and self-managed teams * Group- 2 or more freely interacting individuals who have collective norms, share collective goals, and have common identity * Team- small group of people with complementary skills who committed to common goal which they hold themselves mutually accountable * Groups are formal or informal
* Formal groups- created to do productive work and headed by a leader * Informal groups- created for friendship and has no officially appointed leader * Work Teams for 4 Purposes: Advice, Production, Project, & Action * Table 13.2
* Advice Teams- created to broaden info base for managerial decisions. * Production teams- performing day-to-day operations
* Project teams work to do creative problem solving. Cross-functinal team- staffed with specialist pursuing a common objective * Aciton Teams- accomplish tasks that require people with spcialized training and high degree of coordination * Continuous improvement teams- small groups of volunteers or workers and supervisors who meet intermittently to discuss workplace and quality- related problems * Self-managed teams- groups of workers who are given administrative oversight for their task domains 13.2 Stages of Group & Team Development
Groups evolve into teams by going through five stages of development: forming, storming, norming, performing, and adjourning. * Forming- process of getting oriented and getting acquainted. * Storming- characterized by emergence of individual personalities and roles and conflicts within the group * Norming- conflicts are resolved, close...
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