Verizon Wireless Project Plan
Professor Robert Kenmore
Michael Armstead, Marcus Caruso, Regina Little, Hiten Patel, Antoine Stephenson 11/23/2014
Table of Contents
Introduction Page 3
Verizon Strategic Capacity Plan Page 5
Project Selection Criteria Page 9
Conflict Resolution Plan Page 11
Change Management Plan Page 13
Resource Utilization Plan Page 15
Portfolio/Program Management Process Page 16
Conclusion Page 19
References Page 21
Introduction (Regina Little)
Verizon Communications Inc. was created in 2000 when Bell Atlantic merged with GTE. Verizon has since gone on to become a global telecom giant. Verizon has built a brand upon trust and goodwill which has made them a household name (Verizon.com). The New York/Delaware based company continues to be the top US cellphone provide with roughly 106 million post paid subscribers (Trefis, Team, 2014). In 2004 Verizon became part of the Down Jones Industrial average. Since that time the company has had a national presence in in both wireless and wireline markets and over 100 million American subscribers using their network daily (Verizon.com).
Verizon continued to grow and expand its network in the early 2000’s and also merged with MCI which provided the ability to connect all over the US and all around the world through converged communications, entertainment and information. Verizon also owns about 55% of Vodafone which is a UK based carrier (Verizon.com). Verizon and Vodafone are both working to be a stronger entity by working together on deploying a broader LTE 4G services (Tech Caliber). Verizon stakes its claim on the 4G network as “the most reliable network” and proudly boasts its 4G data maps on their commercials.
Verizon’s culture celebrates and take takes pride in diversity and rewards the intelligence, spirit, and creativity in the employees that make it possible to focus on their customers every day. Their employees often take on the mantra “I am Verizon (Verizon.com).’ According to Verizon.com the companies credo based on the following principles: High-Quality Communication Services, Focus Outward on The Customer, Teamwork, Integrity is at the core of who we are, Best is our Strength, and Corporate values (Verizon.com). These credos boil down to working hard for customers. According to Verizon.com Verizon believes, “We have work because our customers value our high-quality communication services. We deliver superior customer experiences through our products and our actions. Everything we do we build on a strong network, systems and process foundation…We focus outward on the customer not inward. We make it easy for customers to do business with us by listening, anticipating and responding to their needs. We know our products and can explain them to customers. We focus on fundamental execution. We are accountable and we follow through with a sense of urgency (Verizon.com).” It’s this type of thinking that makes Verizon a household name.
Verizon has a strong foundation and a bright future. In January of 2014 the company...
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