Communication is essentially a message that starts with a “sender” and is understood by a “receiver”, and that can be expressed verbally or non-verbally.
In counselling, it is of absolute importance that effective communication happens during the counselling process between the client and the counsellor, so that effective therapy can take place.
There are key components to the communication process; Communicators (Senders and Receivers), messages, medium, channel, noise, feedback and context (Hargie and Dickson, 2003:12). I will now discuss these components in full.
Communicators are the senders and receivers of the dialogue between two or many people. The sender is the one that initiates the communication, and the way they send the information will be based on whom they are sending the information to, and how best they will understand it. The sender will use one medium or a combination of language, word, or gesture that they believe will best communicate their message to the receiver. The receiver’s role in the communication is to take what the senders has given them and then try to decode and decipherer what the sender is trying to convey. The decision in what way the senders will convey their message will depend on what they know about the receiver.
The message is the information that the sender is trying to communicate to the receiver, and for the process of effective communication to take place the sender has to make sure that what they are trying to convey is comprehensible and fully understood by the receiver. If the message is distorted in someway, then it could confuse the receiver and send them the wrong information.
The medium is the way in which the sender decides best to convey their message.
There are many ways to communicate a message and it is up to the sender to decide