Southwest Airlines successfully employs the mechanistic model. There is a limited information system in place and information usually flows from the top to the bottom. Robbins (2005) states that there are six key elements that need to be addressed when designing an organization 's structure.
According to Southwest.com (2007), Southwest Airlines employs over 33,000 people. The size of the company means that the work specialization will be relatively high. Each employee will have specific tasks that they are responsible for. These tasks include flying, administration needs being taken care of, creating advertising campaigns, repairing equipment and many more tasks. The employees are departmentalized by their job function in order to achieve the most effective method of utilizing their employees.
Southwest Airlines has a clear and defined chain of command. The concept of authority is used by Southwest Airlines. There are certain rights that are inherent to certain positions and certain orders are to be followed by these positions. This helps to establish the chain of command. The rights that are inherent to these positions are used to establish a unity of command. Robbins states that the principle of unity of command
References: Collins, J. (2006, January 10). Hospital Strategy IV: Southwest Airlines and thinking outside the box Martin, J. (2004, October). Personnel Advice. Retrieved September 22, 2007, from https://www.key.com/gen/html/moneycorner_bv019.html. Robbins, S.P. (2005). Organizational Behavior. (11th ed.). Englewood Cliffs, NJ: Prentice Hall. Southwest.com. (2007). Southwest Airlines Fact Sheet. Retrieved September 21, 2007, from http://www.southwest.com/about_swa/press/factsheet.html#Employees. Webb, R.L. (2003). Leadership Trends. Retrieved September 20, 2007, from http://www.motivation-tools.com/workplace/leadership_trends.htm Woods, J.A. & Zemke, R. (1999) Best Practices in Customer Service. New York City, New York: AMACON.