Every organisation has a specific structure run the business as per the requirement. The main function is business function and rest are support functions. Depending on the functions department forms. The sub departments or sub functions called verticals. The pyramid structure of organisational rule applies in all departments. Department or function is headed by department heads and verticals are headed by vertical heads who reports to department heads.
In organisation like telecom, almost all company follows same structure. Bharti Airtel ltd has the following structure department wise. 1) HR (Human Resource ) 2) Sales & Distribution 3) Marketing 4) Customer Service Delivery 5) Supply Chain Management 6) Finance 7) Legal & Regulatory 8) Business Excellence 9) Network 10) IT
HUMAN RESOURCE DEPARTMENT
The organisational structure that existed till recently concentrated on the hierarchy of the operations (not services) inside the company as a whole. The structure depicts the corresponding operation/region of different in-charges and hence it didn't hold anyone responsible for each of its services. So, the company found it better to restructure its organisational chart and it came into implementation from 1st August. The transformed organisational structure will have two distinct Customer Business Units (CBU) with clear focus on B2C (Business to Customer) and B2B (Business to Business) segments. Bharti Airtel's B2C business unit will comprehensively service the retail consumers, homes and small offices, by combining the erstwhile business units - Mobile, Telemedia, Digital TV, and other emerging businesses (like M-commerce, M-health, M-advertising etc.). The B2C organization will consist of Consumer Business and Market Operations.
Airtel is the 5th largest mobile operator in the world in terms of subscriber base and has a commercial presence in 20 countries and the Channel Islands.