nelson mandela

Topics: 2007 singles, Thought, Leadership Pages: 171 (27902 words) Published: May 25, 2014
Ken Blanchard
Susan Fowler
Laurence Hawkins

To my mother, Dorothy Blanchard,
who taught me how to take control of my own life
before someone else did.
—Ken Blanchard
To my wonderful parents, Phyllis and Dick,
who helped me realize the magic of self leadership
by encouraging my curiosity, independence,
and love of learning.
—Susan Fowler
To my three daughters, Genevieve, Ashley, and Juliet,
with the fondest hope that they may be beneficiaries
of these self leadership concepts and tools
and immerse themselves in the good life.
—Laurie Hawkins

Contents
Introduction by Ken Blanchard
1
2
3
4
5
6
7
8
9

Do You Believe in Magic?
1
People Are Not Mind Readers
Elephant Thinking
28
Cycles of Power
43
Diagnose Yourself
65
Getting What You Need
81
Running Together
94
No Excuses
115
One Minute Magic
136

v

18

Appendix: The Business Card Trick
Acknowledgments
About the Authors
Services Available
Other Books by Ken Blanchard and Susan Fowler
Credits
Cover
Copyright
About the Publisher

Introduction
In the last decade or so, the old deal in business has
changed. In the past, the workforce traded loyalty for
job security. If you showed up to work, made a good
effort, and stayed out of trouble, you were usually
secure in your job. When I graduated from college in
the early 1960s, one of my friends got a job with AT&T
and called home. His mother cried with joy. “You’re set
for life,” she said.
Are you set for life today with any organization?
No! Lifetime employment is a thing of the past. Over
the last number of years, I’ve been trying to find out
what the new deal is. Talking to top managers around
the world, I’ve asked, “If it’s not loyalty you want from your workforce today, what do you want?” The answers have been pretty universal: “I want people who are problem solvers and are willing to take initiative.

I want people working for me who act like they own
the place.”
In other words, top managers, given a choice,
would like empowered people—individuals they can
respect and trust to make good business decisions,
whether top managers are around or not.
Does the workforce object to that? No! In fact,
I’ve asked people, “What do you want from an organi-

vi / Introduction

zation if job security is no longer available?” Again, the answers have been pretty universal. People today want
two things. First, they want honesty. “Don’t lie to us.
Don’t tell us at one point there will be no layoffs and
then turn around a few months later and lead a major
downsizing.”
Second, people want opportunities to constantly
learn new skills. “At some point, if I have to look
for a new job—either inside or outside my present
organization—I want to have better skills and be more
valuable than I was before.” What better way to become
more valuable than to be able to take initiative, become
a problem solver, and act and think like an owner.
Bingo! We have agreement. Then what’s the problem? Most people will argue that most managers are not willing to let go, that they still want to maintain
control. These managers talk a good game but they still
want to be in charge and prefer good subordinates who
follow the lead of their superiors. Today’s reality in
the world of work suggests that managers today, if they
are to be effective, must think and act in different
ways. In the 1980s, a manager typically supervised five
people—the span of control was one manager to five
direct reports. To be competitive, organizations today
must be customer driven, cost effective, fast, flexible,
and continuously improving. This has led to more
mean-and-lean organizational structures where spans

Introduction / vii

of control have increased considerably. It is not uncommon today to find one manager for twenty-five to seventy-five direct reports. Add to that the emergence of virtual organizations—where managers are being asked to supervise people they never meet...
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