Minit Lube Case Study.Doc

Good Essays
Minit-Lube case
Summary
The following are some observations, conclusions and recommendations we made.
- Company’s value proposition is Operational excellence
- All ten operations decisions has to support chose value proposition and provide competitive advantage
- Minit-lube provides fast and quality customer service at low cost by utilizing resources in an efficient way
Analysis

Mission of Minit-Lube is to provide fast and superior quality customer service with no additional cost to customer.

In order to succeed in the market place company has to have focus. The value proposition most likely might be Operational Excellence. In this case, competitive advantage is created through high efficiency of the operations, and as a result providing a greater value to the customers in comparison to key competitors.
Ideally, we have to analyze 10 operation decisions in all functional areas in the light of chosen Value proposition and determine areas of process improvements. At the same time we have to decide which of the 10 decisions we have to concentrate on in terms of improvement and how much effort we will place on others.
The service provided by the company is in maturity stage since it is highly standardized and many other companies provide similar service to the customers. In order to retain and improve productivity company has to be highly efficient in use of assets.
10 operation decisions should be implemented in a way to provide competitive advantage.
1. Services design. Company differentiates itself by creating positive first impression, providing fast service by combining procedures which can be done simultaneously and more efficient way of assets usage.
2. Quality. Precise job assignment, good training and concentrating on specific task allow for a high quality service while ensuring high speed.
3. Process and capacity design. Since the product is in maturity stage the capacity utilization has to be optimal, and process must be very stable. In

You May Also Find These Documents Helpful

  • Powerful Essays

    minit lube

    • 568 Words
    • 4 Pages

    1. ome » 2. Miscellaneous Minit-Lube Case Study By chazume | December 2011 Zoom In Zoom Out Page 1 of 2 Date: September 12, 2011 1. What constitutes the mission of Minit-Lube? To provide fast, reliable and superior service in a customer friendly environment while ensuring lowest possible prices. 2. How does the Minit-Lube operations strategy provide competitive advantage? A narrow products strategy could be defined as lubricating automobiles that allows the subsequent development…

    • 568 Words
    • 4 Pages
    Powerful Essays
  • Good Essays

    Case Analysis: Minit-Lube

    • 977 Words
    • 4 Pages

    Case Analysis: Minit-Lube Discussion Questions Directions: Read the case and then answer each question in short paragraph form. A substantial market exists for automobile tune-ups, oil changes, and lubrication service for more than 250 million vehicles on U.S. roads. Some of this demand is filled by full-service auto dealerships, some by Walmart and Firestone, and some by other tire/service dealers. However, Minit-Lube, Mobil-Lube, Jiffy-Lube and others have also developed strategies to accommodate…

    • 977 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Minit-Lube Case Study

    • 633 Words
    • 3 Pages

    Minit Lube Mission as clearly stated on the case is to provide tune-ups, oil changes and lubrication service (Heizer & Render). In other words, preventive vehicles maintenance and interior cleaning to cars owned by individuals hopefully for less price, but with equal quality service provided by other mayor competitors. Minit-Lube provides a competitive advantage in comparison to other businesses because they offer maintenance to cars, but with de advantage of better prices and faster services than…

    • 633 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Minit Lube Case Study

    • 306 Words
    • 2 Pages

    Minit-Lube case Summary The following are some observations, conclusions and recommendations we made. - Company’s value proposition is Operational excellence - All ten operations decisions has to support chose value proposition and provide competitive advantage - Minit-lube provides fast and quality customer service at low cost by utilizing resources in an efficient way Analysis Mission of Minit-Lube is to provide fast and superior quality customer service with no additional cost to customer…

    • 306 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    MINIT-LUBE, INC 1. What constitutes the mission of Minit-Lube? The mission statement for Minit-Lube can be derived as followed: To provide the satisfaction guaranteed best quality service at the best rates without wasting time. 2. Define Minit-Lube’s operational strategy to reach a sustainable competitive advantage. Minit-Lube operations strategy provides the organization advantage over its competitors in the following ways: - Services Design:…

    • 418 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Mint Lube Case Study

    • 388 Words
    • 2 Pages

    Akif MBA – I Seat # 7049 Operations Management CASE STUDY (MINIT-LUBE INC.) Q. 1 What constitutes the mission of Minit-Lube? Ans: The mission statement for Minit-Lube can be derived as followed: Our Mission: To provide fast, reliable and superior services in a customer friendly environment while ensuring lowest possible fares. Q. 2 How does the Minit-Lube operation strategy provide competitive advantage? Ans: Minit-Lube operations strategy provides the organization advantage…

    • 388 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Chemgrow Case Study.Doc

    • 617 Words
    • 3 Pages

    ChemGrow Inc Case Study analysis: 1. What decisions would you make with regard to which is the most productive region, who is the most outstanding salesperson, and who are the most valuable customers? The major issue for Mr. John Kee is to decide on the various incentives that include 1. The special bonus plan for the most productive region? 2. A 10-day vacation for the best sales person? 3. A list of the most valuable customers? As per the various exhibits we can decide on the best productive…

    • 617 Words
    • 3 Pages
    Satisfactory Essays
  • Powerful Essays

    Thorntons Case Study.Doc

    • 5969 Words
    • 24 Pages

    CASE STUDY THORNTONS PLC Introduction In September 2003 Thorntons, the Uk’s largest manufacturer and retailer of specialist chocolates, completed a three-year planning period aimed at achieving a turnaround in the company’s performance. While company turnover had been increased to £167m (= €250m) providing Thorntons with an 8 percent share of its core market, boxed chocolates, profit after tax had declined to the lowest level for seven years (Exhibit 1). During that time Thorntons had…

    • 5969 Words
    • 24 Pages
    Powerful Essays
  • Satisfactory Essays

    21. 2,487,857. Case- kwik Lube Question# 1 compute the loss for Kwik Lube stations during the last two years using regression. How accurate can the results claim to be? Question # 2 Was it worth $ 20000 to perform the marketing research? Question # 3 What other factors might be introduced into the lawsuit? Dick Johnson, an owner of the Kwik lube company, has hired DR. Gunn to file a lawsuit against T.A Williams after he had violated a Franchise contract with Kwik Lube. To file a lawsuit Dr…

    • 589 Words
    • 5 Pages
    Satisfactory Essays
  • Good Essays

    Xpresso Lube

    • 585 Words
    • 2 Pages

    Relevant Facts Charlie Green took many steps in creating his service package for his Xpresso Lube. It is centrally located in Austin, Texas on the main street near thriving business and a University that are all within walking distance. This centralized location contributes to his success. Charlie was sure to make the implicit services at Xpresso Lube enjoyable while the customer enjoys an espresso while waiting for their oil to be changed. He supported the facility with an adequate waiting area…

    • 585 Words
    • 2 Pages
    Good Essays