Institute of Business Administration
Weekend MBA Program
BUS 511: Management Information System
Semester: Summer 2013
Case Analysis On:
How FedEx Works: Enterprise Systems
UPS Global Operations with the DIAD IV
Mohammad Anisur Rahman Assistant Professor
Mikhael Novo Biswas
Md.Abdullah Al Mahmud
Mst. Nazma Parvin
Md. Ashraful Hossain
Date of Submission: Friday, June 07, 2013
Group Work Methodology and Weightage
Group members gave full feedback on both cases through email and then all the feedbacks are compiled into one. Based on that we all participated equally (20% each) into this task. Limitations
This task needed more face to face discussions.
Group members live far from each other.
Online help was not much available.
Deep understanding of information and analysis are required.
How FedEx Works: Enterprise Systems
1. List the business processes displayed in the video.
As displayed in the video,
First, a FedEx agent picks up a package and scans it, entering it into the system under a unique identification number. It is then transferred into a hub, or sorting center, via a truck containing other similar packages. Once it reaches the nearest sorting center, the packages are stored via a system on conveyor belt. Then, paddles nudge the packages onto different slides depending on the eventual destination. Some packages require manual sorting instead of this automated method. Once the packages have been sorted, they are placed into boxes together. The boxes are shaped in such a way that they will fit into a plane with maximum efficiency. A FedEx air control center coordinates the arrival of trucks and monitors airport and airplane conditions. Once the planes take off, travel and reach their destination, a FedEx courier delivers the package by hand, and scans again to signify the completion of the transaction. 2. List the types of information systems shown in the video. Can you describe how systems that were not shown might be used at FedEx?
Transaction Processing Systems in the form of the FedEx Sorting System Management Information Systems and Decision Support Systems in the FedEx Control Center
The type of information systems that was not shown in the video is the Executive Support System. Executive Support System (ESS) can be used for: As reporting tool.
For quick access to organized data and as analysis tools.
Predict performance outcomes.
For statistics and numbers needed for decision-making.
3. The system displayed in the video is an enterprise system. Why is this true? Explain your answer. The FedEx system displayed in the video is an enterprise system because: The ideal enterprise system could control all major business processes in real time via single software architecture. This system collects data from different functions and stores data in single central data depository. FedEx system enables coordination of daily activities It permits the integration of data to facilitate cooperation and coordination of work across the enterprise. The intent is to integrate core business processes (accounting, finance, human resources, sorting and shipment, etc.).
4. How important is technology to FedEx's business processes?
Technology is very important to FedEx's business processes because:
Technology enables FedEx automation, customer service and technological leadership. FedEx depends on large integrated telecommunications and information systems. FedEx customers can identify the location of a package at any time. FedEx was the first to install computers in vans, provide sophisticated automation in the mailroom and develop tracking capabilities and software. Increases reliability and high rate of efficiency.
FedEx Provides shipment visibility, status notifications and...
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