Leading and motivating a team effectively
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KNOW HOW TO COMMUNICATE THE ORGANISATION’S VISION AND STRATEGY TO THE TEAM
1.1 Explain the importance of the team having a common sense of purpose that supports the overall vision and strategy of the organisation (16 marks)
Values, Vision, and Mission are crucial to setting clear, understandable, and easily communicated direction for yourself, employees, and customers. The more clearly you communicate your goals from the start, the less time and resources you will spend on trying to fix poor communication, employee engagement, and unwanted cultural behaviours. Large successful organisations rely on their employees to work together to accomplish these common goals. All good teams have a common sense of purpose. My organisation is a busy acute general Hospital serving the local communities in North London. It is one of the busiest acute hospitals within the London area. It provides a range of specialist care including, Stroke Unit, HIV Unit, Cardiology and Cancer services. Within this large organisation is the Radiotherapy team, which is a relatively small team of people with complimentary skills dedicated to providing individualised Cancer treatment. It is essential that the hospitals vision and core values are understood and followed by our team in order for us to deliver outstanding care and treatment of our patients, who rely on us. The hospital has a code of conduct which makes clear the vision of the trust and the core values that underpin everything we do. The Trust Vision states: “The North Middlesex Hospital provides high quality clinical care, outstanding customer service and efficient organisational systems and processes.” From this vision the hospital has laid out 3 main objectives that aim to improve the quality of the services that are delivered to the patients and the staff, they are: • Quality: to provide excellence in treatment and care that is safe and patient centred, • Business: to ensure the hospital is a well governed, financially viable business that adapts to the dynamic healthcare environment, • People: to develop the leadership and commitment of our people. An objective is a more detailed picture of a step that you plan to take in order to achieve a stated aim. All objectives need to be Specific, Measurable, Achievable, Reasonable, Time bound. Our team objectives are developed to support the vision of the hospital, our aims are to provide outstanding customer care, by having efficient systems and processes and provide the best treatment we can to our patients, whilst developing our own skills as practitioners. Our aim is to improve the patients experience, it is everybody’s responsibility. These objectives are underpinned by our core values of respect and dignity, compassion and working together for our patients. Vision and strategy are both important, but there is a priority to them, Vision always comes first. A vision brings a meaning to peoples work, it defines clear expectations, and so people know what they are committing to. The Trust Board’s vision contains a challenge and appeals to personal pride and provides a chance to make a difference and it is important as a team leader to believe in the vision and convey it to others.
1.2 Explain the role that communication plays in establishing a common sense of purpose (16 marks)
All good teams have a common sense of purpose, without it you are lost. A team needs to be clear...
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