IT 286 Week 4 Assignment
Collaborative Troubleshooting Operating Systems
INTRODUCTION Working in a technical support role requires someone who is both adept with technology and who also has the necessary customer service skills that are required to work with people. Anytime a technical support person is presented with a problem they must know based on the description of the problem how to diagnose the issue. Without a wide understanding of PCs and the operating system being used that a technical support person would spend lots of wasted time trying to figure out the issue. A technician should know based on their computer knowledge certain types of problems are typically caused by certain components or software in the system. This knowledge will allow the technician to identify the issues the customer is having.
Scenario 1: You have begun a new technical support role in the IT department of a major manufacturing organization. Your first support call is from a client who is using Windows 7® and has encountered stability problems. Discuss the process you would undertake to identify his or her problem and the operating system tools you would use to do so.
The first step would be to determine the nature of the instability. There are many things that can lead to instability issues. But it’s a good thing that Microsoft has made this issue pretty simple to solve. There are plenty of steps you can take to avoid system instability. There are some simple steps we can take to troubleshoot and correct these issues.
Keep Windows Updated
Microsoft is constantly coming out with software updates for its operating systems, supporting programs, and various hardware drivers. Whether you run Windows XP or Windows 7, the one thing you can count on is Microsoft sending updates down the line on a regular basis — at least until the OS falls out of support. Keeping your operating system updated is paramount to long and healthy system operation. Windows is impacted by a nearly infinite
INTRODUCTION Working in a technical support role requires someone who is both adept with technology and who also has the necessary customer service skills that are required to work with people. Anytime a technical support person is presented with a problem they must know based on the description of the problem how to diagnose the issue. Without a wide understanding of PCs and the operating system being used that a technical support person would spend lots of wasted time trying to figure out the issue. A technician should know based on their computer knowledge certain types of problems are typically caused by certain components or software in the system. This knowledge will allow the technician to identify the issues the customer is having.
Scenario 1: You have begun a new technical support role in the IT department of a major manufacturing organization. Your first support call is from a client who is using Windows 7® and has encountered stability problems. Discuss the process you would undertake to identify his or her problem and the operating system tools you would use to do so.
The first step would be to determine the nature of the instability. There are many things that can lead to instability issues. But it’s a good thing that Microsoft has made this issue pretty simple to solve. There are plenty of steps you can take to avoid system instability. There are some simple steps we can take to troubleshoot and correct these issues.
Keep Windows Updated
Microsoft is constantly coming out with software updates for its operating systems, supporting programs, and various hardware drivers. Whether you run Windows XP or Windows 7, the one thing you can count on is Microsoft sending updates down the line on a regular basis — at least until the OS falls out of support. Keeping your operating system updated is paramount to long and healthy system operation. Windows is impacted by a nearly infinite