1.1. PROPOSITON OF THE STUDY
For over a decade, information technology has significantly affected the banking industry. Banks and other financial institutions have improved their functions as a financial intermediary through adopting various information technologies. Generally when the information technologies combine with functions of banks and financial institutions, it is called electronic banking.
Among various electronic banking technologies internet banking is the latest banking technology and the most rapidly diffused banking technology through out the world. Now, in a world which is becoming increasingly open as a result of the internet and www, internet banking has been gaining ground around the globe. This offers banking institutions a new frontier of opportunities and challenges further augmenting competition in the global banking market.
Since the launch of Internet the large planet has become a smaller one. It has rendered enormous impacts on business sectors. Remarkable development in ICT (Information and Communication Technology) has introduced a global revolution in banking sectors. The global trend in business arena set some challenges that cannot be fulfilled with the help of the traditional banking system.
The survey of current banking system in Bangladesh reveals the fact that it requires rapid modification and adaptation to keep harmony with the world economy business. It becomes more obvious by observing the increased number of customers in some modern banks while others are losing them. In the context of Bangladesh, a country of more than 140 million people, it is to be realized that there is no other option for us than to join the current trend. Otherwise it is almost impossible to bring any sort of fruitful achievement for the country.
At present, people are very often scared of doing any banking function with most of the bank of Bangladesh. For, they still follow the traditional paper-based system. It, then, becomes cumbersome to perform even a simple financial service such as account checking. Therefore, the existing banking system in our country is awkward, slow and error-prone. It, in one hand, fails to meet the customers’ demand and, on the other hand, it causes some significant losses both for the banking authority and traders. Electronic banking, on the other hand, solves the above problems. Furthermore, it opens up some other salient aspects such as increased foreign trade and foreign investment.
In order to cope with the changing technology DBL pursuits internet banking services keeping in mind to hold up their position in the global competitive world providing better services that customers expect being a man in the twenty first century.
This report is an impartial University Curriculum requirement for Bachelor of Business Administration (BBA) Degree, assigned by my internship supervisor Shagufta Manzoor (lecturer of Southeast University, Bangladesh) for internship & placement Committee based on project assigned by Dhaka Bank Limited (DBL). It took 3 months to analyze and evaluate the various activities of Dhaka Bank Limited (DBL).
1.2 Objective of the study:
The main objective of the study is to gather practical knowledge regarding banking system and operation. This practical orientation gives us a chance to Co-ordinate out theoretical knowledge with the practical experience. The following are of objective for this practical orientation in bank: a) To apply theoretical knowledge in the practical field. b) To understand existing HR policy of Ahamed Amin Group Of Company Ltd. c) To know the various aspects and activities of HRM in an organization. d) To know the HRM practices in an organization in Bangladesh e) To observe the working environment in commercial banks. f) To study existing banker customer relationship.
Please join StudyMode to read the full document