How to Manage Multicultural Workforce
September 04, 2012
The world is becoming more diverse and most large companies are multicultural. Diversity definitely has brought new importance to the workplace. “More organizational leaders are trying to overcome the challenges of managing a multicultural workforce so that they can reap the benefits. A multicultural workforce consists of employees with a wide range of backgrounds. Age, race, national origin, gender, and marital status are just some of the traits that distinguish employees culturally.” (Kokemuller, 2012). When people of various cultures work together the results are usually great. Not only does it help to build strong relationships and gain more knowledge, but it also gives the company competitive advantage. With this complex structure of human interaction comes the greatest challenge, how to communicate among and between these groups. In addition, the working environment and culture at Worldwide Telecommunications, Inc. may change. The change can be either positive or negative. However, increased cultural differences within a workforce also create potential costs in higher interpersonal conflict, turnover, and communication breakdowns. To capitalize on the benefits and minimize the potential costs of worker diversity, leaders are advised to oversee the change processes toward creating multicultural organizations. Advantages and disadvantages tours this issue most be brought to attention.
Neil Kokemuller, points out some of advantages of multicultural workforce. Neil, points out, “A common advantage of a multicultural workforce is a broader range of perspectives on issues or challenges. A 1999 "Fortune" study supported the notion that more diverse companies were performing better. People from different backgrounds bring their own unique cultural experiences to the situations they face in their companies and this broader perspective of viewpoints tends to allow for a better ultimate resolution.” (Kokemuller, 2012). With companies such as, Worldwide Telecommunications, Inc. opens wide range of benefits. With some costumers, viewing and considering the advantage of a multicultural team as a problem. However, Marquardt and Havarth, bring out point ware multicultural team have over none multicultural team. “Once they are established, multicultural teams are perceived to outperform mono-cultural teams, in areas such as problem identification and resolution, by the sheer strength of its diversity (Marquardt, 2001). In order for companies, fully and aggressively to compete in the marketplace, they will need to consider these statistics and work towards attracting, recruiting, developing, and retaining a diverse workforce. Becoming a diverse organization makes good business sense for profit as well as for not-for-profit companies. Taking this advantage to great consideration, Worldwide Telecommunications, Inc. can benefit by increasing their work production globally and not limit their company project to local or domestic workforce. Several associations make available foreign language classes to its employees. This help with dealing with the non-English speaking nations. When teams are together it helps the team building activities. To have success you must recognize the need and the role of other team members in one’s success. When companies understand Failure they must make clear understanding of different cultures results can put a stop to unclear communication, lack of passion in the work place. The strain in the relationship has a direct impact on the employee productivity. Continue to exist and prosper in the highly volatile market scenario the proper management of a multi cultural environment is expected. It helps in the creation of a highly productive work force that drives the company to success. Input of ideas from a highly motivated and diverse work force results in quality output, leading to customer satisfaction....
References: Kokemuller, N. (2012). Advantages and disadvantages of a multicultural workforce. Demand media. http://smallbusiness.chron.com/advantages-disadvantages-multicultural-workforce-18903.html
Marquardt, M.J. and Hovarth, L. (2001), Global Teams: How Top Multinationals Span Boundaries and Cultures with High-speed Teamwork, Davies-Black, Palo Alto, CA
Edward, G. O., & Price, A. D. (2009). Framework for managing multicultural project teams. Engineering, Construction and Architectural Management, 16(6), 527-543. doi: 10.1108/09699980911002557
Schreiber, E. (1996). Muddles and Huddles: Facilitating a Multicultural Workforce Through Team Management Theory. Journal Of Business Communication, 33(4), 459-473.
McDonald, Lynne (2012) Advantages & Disadvantages of Diverse Workforce in an Organization. http://smallbusiness.chron.com/advantages-disadvantages-diverse-workforce-organization-20467.html
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