Assessment Tool 3 (AT3): Project
Implementing Continuous Improvement to Facilitate Organisational Success
Continuous improvement is a perpetual quality management process that relies upon all stakeholders to participate in a process or activity to enhance efficiency, sustainability and quality outputs by systematically introducing small effective changes that result in improvement. By involving all stakeholders in the practice of identifying areas for improvement, the overall quality output of an organisation should gradually improve over time.
Organisations should encourage their staff to participate in the process by encouraging them to undertake regular self-assessment, track their performance against organisational goals, identify opportunities for improvement, and by benchmarking performance against both internal and external performance measurements.
Engage, Encourage & Support
An organisation whose employees are challenged by personal improvement will be motivated to achieve higher levels of productivity, be empowered by a sense of self-determination and will be encouraged because they believe that they are actively contributing to the overall success of the organisation.
To support their employees an organisation must empower staff sufficiently to enable them to make improvements, by providing the necessary authority to be effective in implementing change. Management also needs to recognise and reward contributions of their employees and encourage lateral thinking. This allows for the identification of opportunities for improvement and encourages staff to actively contribute as staff feel secure in their role to exercise initiative and resolve quality issues.
Group decision making enables organisations to make the best use of their employees by fostering teamwork. Organisations that build successful teams are able to leverage upon diversity, lateral thinking and creativity, and