Ethics in Criminal Justice Week One

Topics: Ethics, Morality, Customer service Pages: 2 (732 words) Published: June 19, 2013
ETHICS IN CRIMINAL JUSTICE
CJA/324

Introduction
It is not always easy to make moral decisions, not only does it sometimes puts a person in awkward position it could also benefit you by not doing the right thing. We all have morals, but there are times when “tuning our head” can make things easier and be less stressful, in my opinion. However, the range of moral issues often reminds us that where justice is concerned, personal values, social consequences, and criminal justice outcomes are usually intertwined which can often make the decision for you. Making Moral Decisions and Moral Dilemma

I have not come across of faced many moral dilemmas in my professional life, there is one issue in particular that I often remember, mainly because it was a stressful time in my life. Working as a customer care operator in call center is long hours, low pay and is highly stressful job causing personally and professional issues. It also leaves us, the customer service operators’ large sums of money to use on customers, per call. The company trained us, than trusted the employees to review customer accounts and adjust or add credit as we see needed, providing that we keep the company and the customer in best interest. As an employee I was fair, if the customer’s account was billed incorrectly or the customer was correct I gave the credit or adjustments and vice versa. The Situation

One evening during the holiday season I received a call from a woman who had $1,500 bill and her services where disconnected. Usually, in a situation like this we have a policy to go, but there is always ways to help the customer as we see needed. This customer explained that she had to choose between paying her gas and electric bill, food and Christmas presents instead of her cell phone bill, but had a death in a family and desperately needed her service reconnected without paying the past due balance. My decision

As a professional, well trained and someone who always honest, I still cannot...

References: Braswell, M. C., McCarthy, B. R., & McCarthy, B. J. (2012). Justice, crime, and ethics (7th ed.). Burlington, MA: Anderson Publishing.
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