M2: Review strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions. D1: Evaluate strategies used in health and social care to overcome barriers to effective communication and interpersonal interactions. In this essay I will be reviewing the strategies to overcome barriers within effective communication and interpersonal interaction and identifying their benefits and weaknesses. After reviewing the strategies I will be evaluating their effectiveness. Staff Training
Effective communication skills are invaluable in the workplace and many health and social care services spend a considerable amount of money on training so that their employees communicate effectively. Good communication skills need to be both verbal and non-verbal, going beyond just conversations; employees must also know how to communicate in written reports and emails. A weakness of staff training is the cost. Within health and social care it costs a lot of money to train individuals to the full extent of the profession. To replace and staff train new employees it costs over 30 thousand pounds which can be a weakness as the NHS do not earn of receive a lot of money to hire a lot of people a year due to the fact they have to pay the staff, pay for supplies and pay for operations and tax. Staff training has the benefits of helping with diversity, boosting morale and team building. Good communication skills help to reduce barriers caused by language or cultural differences. Health and social care services can prevent cultural miscommunication or confusion by regular targeted staff training. Excellent communication in the workplace allows managers and employees to create efficient teams that trust each other and the management and allows them to work together effectively. Employee morale can increase with effective communication as it creates a healthy working environment and when people are happy with their jobs they are more productive and carry out their activities with a positive attitude. Evaluate
Assessing Individual’s Needs
Within health and social care services it is important to build an understanding of the communication needs of the service user. You must establish any support that they need to allow them to communicate effectively with you, for example an interpreter if English is not their first language, an advocate if they have a serious learning disability or a signer if the service user is deaf. The downside/ weakness for assessing individual’s needs are that the cost and time in training so that all service providers can recognise if the service user has special communication needs. There is then a further cost in ensuring that there are skilled communicators to work with the service user. The strength of assessing individual’s needs is that everyone gets equal care within the service. It is important to treat all service users the same and give them all equal access to care and their right to choose what care they wish, this will prevent unconscious discrimination. Evaluate
Using preferred methods of communication-
It is very important in health and social care to build an understanding of the needs of the service users and other service providers. Often individuals will make their preferred method of communication obvious to other individuals, however sometimes a service provider who may work as a social worker or a medical assessor may be needed to clarify the individual’s needs and their preferred method of communicating with everyone. One problem with this strategy for removing barriers to communication is that once you have established the service user’s preferred method of communication that you may not be able to provide that method due to either availability or cost, for example even though a health and social care provider has a signer as one of their resources, this signer may not be available due to working for a certain number of hours or have...
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