Case Study Elizabeth Visits GPC’s French Subsidiary

Topics: Communication, Culture, Nonverbal communication Pages: 3 (905 words) Published: October 19, 2014


Background:
The case ‘Elizabeth Visits GPC’s French Subsidiary’ is about Elizabeth Moreno who is a key specialist within GPC. She is travelling from the subsidiary in the Philippines to visit another located in France. The text is about the cultural differences between different countries and people and shows how companies deal with it. GPC has subsidiaries around the world. Despite all technological advances, face-to-face meetings and on site consolations are used widely. France in particular have regular visits from GPC execs and scientists. The case study highlights the challenges that Elizabeth Moreno got communicating with the French subsidiary manager. To prepare dealing with cross-cultural issues, the company’s human research management department gives courses to prepare for foreign assignments. For Elizabeth this contrast is even bigger as she just leaved the Philippines. The text shows that the different language is not the only thing to worry about. There are different challenges in every country. Also miscommunication is much more likely to occur among people from different countries or backgrounds than among those from similar backgrounds. Even in the communication style differences can be found.

Question 1:
Drawing from your understanding of verbal and nonverbal communication patterns from this chapter, explain what Elizabeth Moreno can do to establish her position in front of French managers. How can she get them to help her accomplish her assignment in five days?

French managers work quite different than others. They regard authority as residing in the person, so employees respect the position and not the person. French managers have a different relation to their superiors and they do not value the same working ability in a company. In fact they do not even try to learn something about their employees personal lives and their real personality, they even...
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